UIwtx Organizational Consulting week 5 quiz

QUESTION 1 When the contract is clear and you (as a consultant) are ready to deal with resistance, you should turn your attention to the _______________ phase.

                A.            Discovery

                B.            Contracting

                C.            Evaluation

                D.            Dialogue

QUESTION 2The purpose of the discovery phase is to mobilize action that will improve

                A.            research efforts.

                B.            Intervention design.

                C.            the consultant’s understanding.

                D.            the organization’s functioning.

                E.            All of the above.

QUESTION 3In a section of chapter 10 titled “The problem is not the problem,” Block describes an example of redefining a presenting problem. In Block’s story, the client’s presenting problems were redefined as

                A.            employees initially not getting a responsible assignment.

                B.            employees not receiving accurate feedback from supervisors.

                C.            the first-line supervisors being under much pressure.

                D.            A and B.

                E.            All of the above.

QUESTION 4Which of the following is not described by Block as something to be done in the discovery phase?

                A.            Distinguishing between the presenting problem and the underlying problem.

                B.            Asking questions about the client’s personal role in causing the problem.

                C.            Focusing only on the management of the problem.

                D.            Using language that people outside the consultant’s area of expertise will understand.

QUESTION 5Something that is significant about whole-system discovery is that the people doing the discovery and making the recommendations are

                A.            the same people who will implement the change.

                B.            hired by the people who will implement the change.

                C.            members of the client system.

                D.            outside consultants.

                E.            A and C.

QUESTION 6Whenever an individual or group develops a solution for another, doing so is taking a

                A.            first-party stance.

                B.            second-party stance.

                C.            third-party stance.

                D.            Any of the above.

QUESTION 7An advantage to taking a whole-system approach is

                A.            having every employee in the room.

                B.            there is no need to sell a set of actions to anyone.

                C.            Both a and b are advantages.

                D.            None of the above.

QUESTION 8Appreciative Inquiry is a discovery process based on looking at a system’s

                A.            gifts.

                B.            problem areas.

                C.            possibilities.

                D.            All of the above.

                E.            A and C.

QUESTION 9An example of a gift-based approach to consulting is “positive deviance.” Applying this approach

                A.            reduces dependence on the consultant.

                B.            treats the engagement as important as the solution.

                C.            honors the gifts and capacities of organization members.

D.            almost always involves invitation.

E.            All of the above.

QUESTION 10In chapter 12, Block discusses the work of Dr. Paul Uhlig. In the story, Dr. Uhlig eventually loses his job. The reason was because of

                A.            the hospital’s reluctance to trying his ideas.

                B.            his calling into question the status quo.

                C.            building communities of patients, families, and physicians failed to occur.

                D.            All of the above.

QUESTION 11The limit to the term “diagnosis” is that it is based on the belief that organizational improvement can be engineered.

 True

 False

QUESTION 12The Discovery Model for Problem Solving includes understanding the technical/business problem as well as how the problem is being managed.

 True

 False

QUESTION 13The focus on relationships discussed in the contracting phase naturally becomes less critical during a problem-based discovery approach.

 True

 False

QUESTION 14A first-party or whole-system strategy engages people from all units/departments to self-assess their current reality and plan how to improve it.

 True

False

QUESTION 15“Whole system” means the consultant needs to have everyone – all members of the client system – in the room at the same time.

 True

 False

QUESTION 16One important role of the consultant during whole-system discovery is to analyze the data, make recommendations, and follow-up.

 True

 False

QUESTION 17Positive psychology approaches can be used as an alternative to problem-solving methodologies.

 True

 False

QUESTION 18Positive Deviance explains the success of the work of Monique Sternin and Jerry Sternin related to undernourished children in Vietnam.

 True

 False

QUESTION 19Although selling the idea of a “burning platform” promotes a sense of urgency, the promotion itself can create its own resistance.

 True

 False

QUESTION 20Imagine yourself as a coach. Rather than focusing on your client’s “gaps” and “deficiencies,” you decide to focus on your client’s natural strengths instead. Doing so calls upon the principles of positive psychology.

 True

 False