Trident MGT501 Full Course Latest 2019 October

MGT501 Management and Organizational Behavior

Module 1 – Case

MANAGING
INDIVIDUAL BEHAVIOR

Case
Assignment

Think about an experience you had where you
felt extremely motivated. In a 3- to 4-page paper, analyze this experience
according to the experiential format below. Each subtitle represents a
different section of the paper. You can
use the subtitles as headings.

Introduction:
Discuss the topic of the paper and how you will approach it. It is best to
write this section after you have written the rest of the paper.

The
Experience: Begin with a specific situation/event. Describe the experience
where you felt extremely motivated. Be objective and focus on just the facts:
who, what, where, when, and how.

Reflection:
Reflect upon that experience from the multiple perspectives of other people
involved or affected in the experience. Step back from the situation, look at
the experience from your own viewpoint, and the viewpoints of other parties
involved or affected. Look at the circumstances surrounding the experience from
every relevant perspective. Why was the experience motivating to you? What did
others do that increased your motivation? Was the situation (or would the
situation) also be motivating to others? (Note: Your discussion of theories and
models from your module materials belongs in the following section.)

Abstract
Conceptualization: [Important: This Abstract Conceptualization section is the
“heart” of your paper. Use critical thinking skills to understand and interpret
the experience at a deeper, more generalizable level. Interpret and understand
the events you have described by drawing on the concepts, theories, and models
in the background material from this module. What behavior patterns can you
identify in yourself and others that are similar to the ones described in the
material on motivation, values, and/or goals? How do these concepts and
principles explain why you were motivated? What general principles of
motivation can you derive from this analysis? Apply at least three concepts,
theories, and/or models and cite all references to concepts and ideas that you
use from sources. Be sure to cite all references to concepts, ideas, and quotes
you use that come from any outside source.

Experimentation:
Identify ways to respond to the next occurrence of a similar experience. How
are you going to put what you have learned to use? How will you use this knowledge
to motivate yourself and others? What actions will you take to create a work
environment that is motivating?

Conclusion:
Sum up the main points of your analysis and the key learnings you are taking
from it.

Reference
List: List all references that you have cited in the paper using APA
formatting. References include materials
from the required background readings as well as any outside Internet or
library sources you used in researching and writing your paper. If you have APA
questions, refer to the optional listings on the Background page.

Assignment
Expectations

Your paper
will be evaluated using the criteria as stated in the Case grading rubric. The
following is a review of the rubric criteria:

• Assignment-Driven: Does the paper
fully address all aspects of the assignment?
Is the assignment addressed accurately and precisely using sound logic?
Does the paper meet minimum length requirements?

• Critical Thinking: Does the paper
demonstrate graduate-level analysis, in which information derived from multiple
sources, expert opinions, and assumptions has been critically evaluated and
synthesized in the formulation of a logical set of conclusions? Does the paper
address the topic with sufficient depth of discussion and analysis?

• Business Writing: Is the essay
logical, well organized and well written? Are the grammar, spelling, and
vocabulary appropriate for graduate-level work? Are section headings included?
Are paraphrasing and synthesis of concepts the primary means of responding, or
is justification/support instead conveyed through excessive use of direct
quotations?

• Effective Use of Information: Does
the submission demonstrate that the student has read, understood and can apply
the background materials for the module? If required, has the student
demonstrated effective research, as evidenced by student’s use of relevant and
quality (library?) sources? Do additional sources used provide strong support
for conclusions drawn, and do they help in shaping the overall paper?

• Citing Sources: Does the student
demonstrate understanding of APA Style of referencing, by inclusion of proper
citations (for paraphrased text and direct quotations) as appropriate? Have all
sources (e.g., references used from the Background page, the assignment
readings, and outside research) been included, and are these properly cited?
Have all sources cited in the paper been included on the References page?

• Timeliness: Has the assignment been
submitted to TLC (Trident’s learning management system) on or before the
module’s due date?

MGT501 Management and Organizational Behavior

Module 1 – SLP

MANAGING
INDIVIDUAL BEHAVIOR

The SLP for
this course involves making a personal assessment of a relevant set of skills,
focusing on your strengths and identifying any weaknesses that may have been
revealed. You will then create a plan by which you can “grow” your
strengths and shore up your weaknesses. By the end of the project, you will
have a personal management profile and action plan.

As we have
discussed, your values and attitudes interact with your personality to create a
strong effect on your work life. The fit between an individual’s personality
and a company’s “style” is essential to job satisfaction. Someone who
is risk-averse, for example, would probably be unhappy at 3M, a company with a
reputation for innovation and risk-taking.
Understanding the impact of your own personality on others helps you
build productive work relationships with peers, subordinates, and bosses,
alike.

Refer to
the required and optional sources for this module, and any other materials
which will help you in understanding personality styles and how they affect
organizational effectiveness. Remember
to follow Trident’s guidelines for masters-level writing. (See The Student
Guide to Writing a High-Quality Academic Paper.)

Assignment

Click on
this link to access and complete the Jung Typology personality test. After you
complete the test, you will want to read the description, but in order to fully
understand what this test measures, you should also review “Personality Type
explained.” Then review the pages on career choices, learning style and
communication skills. Incorporate this information in formulating your
responses to the questions below.

Include the
actual results in an appendix at the end of your paper. (Note: This appendix
requirement will likely increase your paper’s Turnitin similarity score;
however, your professor is aware of this.)

Prepare a
2- to 3-page essay that addresses the following:

How does my
personality type affect my career and effectiveness at my job?

Discuss:

o What did the test reveal about you?

o What can you infer from this test
about your strengths and weaknesses?

o How does what you have learned from
your module background materials about your personality type affect your
motivation? Is this limited to a specific type of situation?

o What specific steps can you take to
increase your strengths and build up weaknesses?

Refer to at
least two module readings plus any other materials to help you in understand
personality styles and how they affect organizational effectiveness. Complete
the assessment according to the guidelines. Include the actual results in an
Appendix section as the last page of your paper.

Follow the
writing guidelines and other sources listed under the Optional Materials
heading on the Module 1 Background page.

SLP
Assignment Expectations

Your paper
will be evaluated using the criteria on the SLP rubric (see the rubric for more
detail): Assignment-Driven, Critical Thinking, Business Writing, Effective Use
of Information, Citing Sources, and Timeliness.

You can
find the rubric under Assessments>Rubrics at the top of the page.

MGT501 Management and Organizational Behavior

Module 2 – Case

MANAGING
GROUPS AND TEAMS

Assignment
Overview

Group Dynamics and Teams

We will
continue our experiential approach to the study of Organizational Behavior by
engaging in a personal applied case on the topic of group dynamics and teams.
As in Module 1, use the following outline to structure your 4- to 6-page paper.
You may use the subtitles as headings for your paper.

Introduction:
Discuss the topic of the paper and how you will approach it. It is best to
write this section after you have written the rest of the paper.

Concrete
Experience: Begin with a specific situation/event. Describe an experience with
a group or team that was meaningful to you. It may have been an extraordinarily
good experience – or it may have been an experience that did not work out very
well at all! The important point is that it should be an experience which you
would like to understand better. Be objective and focus on just the facts: who,
what, where, when, and how – as if you were composing a newspaper article.

Reflective
Observation: Reflect upon that experience from multiple perspectives of persons
involved or affected in the experience. Step back from the situation, look at
the experience from your own viewpoint, and from the perspective of all other
parties involved or affected. You want to look at the circumstances surrounding
the experience from every relevant point of view. Why did you behave the way
that you did? Why did others behave the way that they did? Did others have the
same positive (or negative) experience? Explain. (Note: your discussion of
theories and models from your module materials belongs in the following
section.)

Abstract
Conceptualization: (This Abstract Conceptualization section is the “heart” of
your paper.) Use critical thinking skills to understand and interpret the
experience at a deeper, more generalizable level. Interpret and understand the
events you have described by drawing on the concepts, theories, and models in
the background material from this module. Explain how they apply to your
experience. For example, what behavior patterns can you identify in yourself
and others that are similar to the ones described in the material on
communication, teams, and conflict management? Does the model of Force Field
Analysis (home page) help you better understand why people behaved the way they
did? Be sure to apply at least three concepts, theories, and/or models and cite
all references to concepts, ideas, and/or quotes that you use from any outside
source.

Active
Experimentation: Identify ways to respond to the next occurrence of a similar
experience. What have you learned about the way groups work from this analysis?
What have you learned from your mistakes? How are you going to put what you
have learned to use? What actions will you take to build more effective work
teams in your job?

Conclusion:
Sum up the main points of your analysis and the key learning you are taking
from it.

Reference
List: List all references that you have cited in the paper using APA
formatting. References include materials from the required background readings
as well as any outside internet or library sources you used in researching and
writing your paper. If you have APA questions, refer to the optional listings
on the background page.

Assignment
Expectations

Your Case
paper will be evaluated using the criteria on the assignment rubric (see the
rubric for more detail): Assignment-Driven, Critical Thinking, Business
Writing, Effective Use of Information, Citing Sources, and Timeliness.

MGT501 Management and Organizational Behavior

Module 2 – SLP

MANAGING
GROUPS AND TEAMS

Communication
Climate

Communication
is the grease which makes relationships in organizations run smoothly, and by
extension, directly affects the effectiveness of the organization itself.
Communication climate refers to the mood or tone of interpersonal
communications and determines in great part how people feel about each other
and how they carry out their work activities. Thus, communication climate has a
great deal of influence over the organizational climate or general atmosphere
of the work environment. Read the following blog about what it is like to work
in a defensive climate:

Dukes, A.J.
(2012). Defensive v Supportive Climates in the Workplace. Retrieved from
http://scom320class.blogspot.com/2012/07/defensive-v-supportive-climates-in.html

As you can
see from this blog entry, defensive climates create a situation where employees
do not raise work concerns or communicate their needs. They are careful about
what they say and guard their opinions. Frequently they exhibit low motivation.

Supportive
climates, on the other hand, encourage employee participation and engagement,
an open exchange of information, and constructive conflict. Employees who work
in supportive environments often exhibit greater organizational commitment, an
attitude cited as highly desirable in Module 1.

The
Communication Climate Inventory was developed as a means of measuring the
degree of supportiveness and defensiveness in an organization. For this SLP,
take the inventory and score your organization’s communication climate using
the scale below. Take the Communication Climate Inventory.

Defensive
Score

Supportive
Score

SLP
Assignment

Compose a
2- to 3-page blog like the one you read for this SLP, describing the climate in
your organization, department, or team. Do not use the actual name of the
organization – you can make up a pseudonym. Include the following in your
description:

Is the
climate supportive or defensive? Does this align with the results of your
Communication Climate Inventory? Attach your Inventory results as an appendix.
(Note: This appendix requirement will likely increase your paper’s Turnitin
similarity score; your professor is aware of this.)

How does
the communication climate affect motivation and organizational/team commitment?

How could
you improve the communication climate in your organization, department, or
team?

What
communication skills would you like to learn or improve on in order to create a
supportive communication climate?

Be sure to
support your analysis with concepts and principles introduced in the background
readings on communication as well as conflict and teams (if appropriate). You
may also incorporate outside research to supplement the background material.
Cite all sources properly.

SLP
Assignment Expectations

Your paper
will be evaluated using the criteria on the SLP rubric (see the rubric for more
detail): Assignment-Driven, Critical Thinking, Business Writing, Effective Use
of Information, Citing Sources, and Timeliness.

MGT501 Management and Organizational Behavior

Module 3 – Case

LEADERS AND
LEADERSHIP

Case
Assignment

Once again,
we will be considering an experience which has personal significance for you as
a means of understanding the material from this module. For this Case
Assignment, think about a situation involving leadership that made a strong
impression on you. Please structure your essay in the following format, using
the subtopics as headings. Your paper should be 4–6 pages, plus a title page
and a references page.

Introduction:
Discuss the topic of the paper and how you will approach it. It is best to write this section after you
have written the rest of the paper.

Concrete
Experience: Objectively describe the
leadership experience. It could be a
situation where you were in a leadership position, or one in which you were
working under someone else as leader. The situation could have been a good
experience or a failure in leadership. The important consideration is that it
is a situation which you would like to understand better. In this section,
strive to be objective and stick to the facts—who, what, where, when, and how.

Reflective
Observation: Step back and consider the situation from different points of
view. How did you feel—what were your
thoughts at the time? It is also critical to consider the experience of others
involved. How do you think they were
feeling? Did they see things the same way you did? The key to this section of
your paper is to understand the experience not only from your own perspective,
but also to develop the ability to be able to look at the situation through
others’ eyes. Use these different perceptions to add depth and meaning to your
objective description.

Abstract
Conceptualization: There are many readings and other materials explaining
various models of leadership in the background section of this module. Use at
least three of them to help explain the behavior of the leader and the
followers in this incident. How do the models of leadership and power presented
in the background material help you understand your behavior as well as how
others reacted (commitment, compliance, or resistance?) Use proper citations
and referencing when referring to any material from the background pages or any
additional outside research. (Outside research not required, but you may
supplement the background material if you choose. It should not replace the
background readings and videos, but acts as an additional source.)

(Remember:
The abstract conceptualization section is the “heart” of your paper. Your
ability to clearly and logically apply concepts of leadership to explain your
own experience is essential to demonstrating critical thinking.)

Active
Experimentation: What have you learned about effective leadership from this
exercise? What have you learned about how the leadership style influences
follower’s reactions and motivation? What actions would you take to revise or
improve upon your own leadership style and practices to be more effective in
the future?

Conclusion:
Sum up the main points of your analysis and the key learning you are taking
from it.

Reference
List: List all references that you have
cited in the paper using APA formatting.
References include materials from the required background readings as
well as any outside internet or library sources you used in researching and
writing your paper. If you have APA questions, refer to the optional listings
on the background page.

Assignment
Expectations

Your Case
paper will be evaluated using the criteria on the assignment rubric (see the
rubric for more detail): Assignment-Driven, Critical Thinking, Business
Writing, Effective Use of Information, Citing Sources, and Timeliness.

MGT501 Management and Organizational Behavior

Module 3 – SLP

LEADERS AND
LEADERSHIP

Most of
what is written about leadership has been written by western scholars and
practitioners—mostly from the United States. Thus, what we have studied in this
module so far reflects western assumptions and values about how to improve
leadership performance.

But
leadership quality, we know, is mostly about perception. If the followers
perceive that a person is a leader, that person will be treated with respect
and the followers will grant him the power and authority to guide their
actions. These perceptions can vary across cultures, and successful global
leaders know that leadership is viewed differently in different cultures and
modify their behaviors to align with culturally diverse expectations. This is
what is called Cultural Intelligence.

Required
Reading

The
following reading discusses the importance of cultural awareness in increasing
organizational effectiveness:

O’Reilly,
C. (2013). Why is cultural intelligence important? Retrieved from
http://www.trainingzone.co.uk/topic/soft-skills/why-cultuiral-intelligence-important/181942

Assignment

In this
exercise, there are two sets of quizzes (A & B) that you will participate
in.

A. Select either the Cross Cultural
Work Scenarios or Working Globally Across Cultures quiz from
http://www.commisceo-global.com/quizzes/cultural-awareness-quizzes?view=qcategory&cat_id=39

B. Choose any one of the country
quizzes at http://www.commisceo-global.com/quizzes/cultural-awareness-quizzes?view=qcategory&cat_id=41
that looks interesting to you.

After
completing the quizzes, address the following questions in a 2- to 3-page
essay:

• Which quizzes did you take?

• Include your actual results in an
Appendix at the end of your paper.

• Were you surprised at your score?

• What strengths do you think you
have in intercultural awareness?

• What weaknesses are you able to
identify?

• If there were gaps between your
assessment results and your own thoughts about your level of cultural
awareness, why do these gaps exist?

• Create a plan of specific, concrete
actions you can take to build on your strengths and improve areas of weakness
so that you improve your cultural awareness.

• Why is it important for managers to
increase their levels of cultural awareness?

SLP
Assignment Expectations

Your paper
will be evaluated using the criteria on the SLP rubric (see the rubric for more
detail): Assignment-Driven, Critical Thinking, Business Writing, Effective Use
of Information, Citing Sources, and Timeliness.

MGT501 Management and Organizational Behavior

Module 4 – Case

ORGANIZATIONAL
STRUCTURE AND CULTURE

Assignment
Overview

The format
of this case differs from the previous three modules and resembles more closely the format of
assignments you will see in many of your courses going forward. This is not to
say that you should abandon what you have learned about the analytical process
of alternating between the abstract and the concrete, the reflective and the
active, but this paper will not follow the format of a section on concrete
experience, reflective observation, abstract conceptualization, and active
experimentation. Each of these aspects of analysis should be present, but
integrated into the paper as a whole, rather than broken out into distinct
sections.

The topic
of this case is organizational design. To complete this assignment, we will
begin as before, and you should identify an organization you know very well.
Then conduct your analysis by addressing the topics below. Do not line up the
questions and address them one at a time as in a short-answer test, but rather
integrate them into a single coherent commentary and analysis of the
organization. A critical part of successful completion of this assignment is for
you to demonstrate your ability to employ the concepts introduced in the
background material in describing and evaluating the effectiveness of the
organizational design. To do this, you will need to draw on the concepts from
at least three readings/videos. This paper should be 4-6 pages long.

Case
Questions:

1. Diagram the formal structure of your
organization. Identify the various management positions or titles on the chart
and indicate the positions/jobs that would report to each. Identify the various
management positions or titles on the chart and indicate the positions/jobs
that would report to each.

SmartDraw.com
(https://cloud.smartdraw.com/) provides free examples, though others are also
available via Google. PowerPoint also has templates for organizational charts
you can use.

2. Describe how work is divided
(specialization and departmentalization), coordinated (chain of command and
span of control), and controlled (centralization and formalization). Is the
structure more mechanistic or organic?

3. Describe the informal structure of
the organization. How does work actually get done?

4. How does the organization deal with
the differentiation-integration issue?

5. Having completed this analysis,
identify three strengths and three weaknesses of the organizational design.

6. If you could suggest one major
improvement to the organizational design, what would it be?

Assignment
Expectations

Your Case
paper will be evaluated using the criteria on the assignment rubric (see the
rubric for more detail): Assignment-Driven, Critical Thinking, Business
Writing, Effective Use of Information, Citing Sources, and Timeliness.

MGT501 Management and Organizational Behavior

Module 4 – SLP

ORGANIZATIONAL
STRUCTURE AND CULTURE

For the SLP
4 assignment, you will explore some aspects of an organization’s culture, at
least as you see it. (Select an organization you have worked with, if
possible.) Since the concept of organizational culture is open to many
interpretations and classifications, this assessment offers a slightly different
approach from your background reading on organizational culture.

Required
Reading

The People
Group, Based on Gallup Research: What Makes a Great Workplace? Retrieved
from https://thepeoplegroup.com/wp-content/uploads/2008/04/article-gallup-research-what-makes-a-great-workplace1.pdf

McNamara,
C. (2000) Organizational Culture. Adapted from the Field guide to
Organizational Leadership and Supervision. Free Management Library. Retrieved
from http://managementhelp.org/organizations/culture.htm

Assignment

Think about
the results from the Gallup Survey for a minute, and how it compares to the
Academy, Baseball Team, Fortress, and Club cultures described by McNamara in
the Background reading.

Then
prepare a 2- to 3-page paper addressing:

• In your opinion, do the Gallup
results fit your general expectations or constitute a surprise in some ways?
Interpret the results of the Gallup survey in terms of your own experience,
either to confirm or to question the results. Compare the Gallup results and
your opinions with the McNamara categories.

• The degree to which the Gallup
results and the McNamara information tell you similar or dissimilar things
about your organization.

• Does the Gallup survey and the
McNamara categories help improve your managerial understanding and/or skills?
What can you infer from the results about how your organization’s culture fits
or doesn’t fit with you? What (if anything) can you do to make your interaction
with the culture more effective?

• Provide your opinion on whether or
not the above two sources in this SLP 4 help you understand the organization
and how you cope with it. Do they accurately depict what is needed to analyze a
company’s culture?

SLP
Assignment Expectations

Your paper
will be evaluated using the criteria on the SLP rubric (see the rubric for more
detail): Assignment-Driven, Critical Thinking, Business Writing, Effective Use
of Information, Citing Sources, and Timeliness.

MGT501 Management and Organizational Behavior

Module 1 Discussion

DQ1 How to
design jobs to enhance satisfaction and motivation: Job Characteristics Model

In the
Module 1 Discussion Forum be sure to post your responses using the background
material, including the reading and video on the Job Characteristics Model.
Here is a shorter synopsis of that material:

Louis, D.
J. (2016) Notes on the Job Characteristics Model.

In Week 1,
consider a job you have held that you did NOT find motivating. What job
characteristics were missing? Look at another student’s post and suggest some
ways that a manager could redesign that job to enhance one or more job
characteristics and increase the motivating properties of that job. When
someone has posted to your original job characteristics, go back and comment on
whether or not the suggested changes would have made you feel more motivated.
Why or why not?

(Besides
the source listed above, introduce and cite at least one other source of
information for your initial post.)

DQ2 How to
design jobs to enhance satisfaction and motivation: Job Characteristics Model

http://www.netmba.com/mgmt/ob/motivation/herzberg/

Herzberg’s
Theory suggests that pay and benefits are not motivators, because they do not
satisfy the worker (who doesn’t want more pay or vacation time?). However, they
can cause dissatisfaction if not sufficient. Critically compare and contrast
his theory to the Job Characteristics Model. For example: What factors leading to satisfaction
(motivators) can be aligned with Job Characteristics or Critical Psychological
States? Do you think any of Herzberg’s dissatisfiers (hygiene factors) align
with Job Characteristics or Critical Psychological States? Does this mean one
or both of these theories is wrong?

(Besides
the source listed above, bring in and cite at least one other source of
information for your initial post.)

MGT501 Management and Organizational Behavior

Module 2 Discussion

DQ1 Conflict
Management

Recall that
the discussion for each module has two parts—one for each week. To get proper credit,
be sure you post an initial posting for each week, as well as respond to the
postings of at least two other students each week. Remember that if someone
posts a response to one of your posts, you should engage with that person as
appropriate—as if you were having a real-time conversation.

Review the
background materials on Conflict Management. You will need the concepts and
principles from these readings to support your responses to the discussion
questions. You may also support your comments with references from outside
sources. Be sure to cite sources used.

Week 1:
Conflict Management

What was
the worst experience you ever had with conflict? What was so bad about it? What
are some of the things that caused the conflict? Look at another student’s post
and comment on how you, as an outsider, see the causes of their conflict. What
are some suggestions you would have to mitigate or resolve their situation?
When someone has responded to your post, be sure to go back and comment on if
you think that the suggestions would have worked to resolve the conflict. Why
or why not?

DQ2 Active
Listening

Active
listening is a technique that is frequently used in conflict situations to
increase the effectiveness of communication. View the following video and short
article that teach active listening skills.

MindToolsVideos.
(2015, June 12). Improve your listening skills with active listening [Video
file]. Retrieved from https://www.youtube.com/watch?v=t2z9mdX1j4A

Now try to
practice active listening with a friend, a spouse, coworker—or even a stranger
on the bus! (You can use a cheat sheet if you can’t remember all the steps.)
Tell us about your experience. What were the circumstances of the conversation?
Was it easy or hard? What gave you difficulty in putting the technique into
practice? What was the other person’s reaction? Do you think the experiment was
successful?

(Besides
the source listed above, bring in and cite at least one other source of
information for your initial post.)

MGT501 Management and Organizational Behavior

Module 3 Discussion

DQ1 Merger
and Unit Integration Issues

As a
leader/manager, one circumstance you may encounter is the necessity to
integrate or