Trident MGT423 2019 MAY Module 3 Case & SLP Latest Question # 00602968 Subject: Education Due on: 07/12/2019 Posted On: 07/12/2019 04:28 AM Tutorials: 1 Rating: 4.7/5

MGT423
Organizational Development and Change

Module 3 –
Case

JOB REDESIGN

Case Assignment

In
the background materials you had a chance to view some videos and read about
the traditional “top down” approach of job redesign as well as the newer
“bottom up” approach of job crafting. Before starting on this assignment, make
sure you have thoroughly reviewed the videos and readings and understand the
key job redesign and job crafting strategies. Once you have finished reviewing
the background materials, apply what you’ve learned to the specific scenarios
and questions below. Make sure to cite at least one of the required readings
for each answer, and try to cite at least four of the readings or videos in
your answer. Your paper should be 4–5 pages in length:

1. Relax
Lines, Inc. is a luxury cruise line that has hired you as a job crafting
consultant for two groups of their employees. The first group is the ship crew.
The crew have responsibility for safety, navigation, and maintenance of the
ship. The second group is the hospitality staff. The hospitality staff is
tasked with making sure the passengers are enjoying themselves and are properly
entertained with various events that this staff plans and prepares. Before
arriving at the cruise line to do interviews and make recommendations, you
first need to do some reading on what general approach you will use. As a first
step, review Dik and Duffy (2012), where they discuss task crafting, relational
crafting, and cognitive crafting. Which of these three types of job crafting do
you think would be most appropriate for the ship crew, and which one do you think
would be most appropriate for the hospitality staff? Also, read up on
“job-crafting swap meets” in Wrzesniewski (2014). Do you think a swap meet
would be appropriate for either ship crew members or hospitality staff? Any
other strategy from Wrzesniewski (2014) that you think would be useful for
either pilots or online marketers?

2. The
ABC Corporation has a team of telemarketers. The job description for the
telemarketers is pretty basic: They call up potential customers who have
visited his company’s web page and requested information about the product.
Telemarketers’ performance evaluations depend mostly on their monthly sales as
well as customer satisfaction surveys, and they receive monthly feedback
reports. Their supervisor gives them some initial training, but these
telemarketers have a lot of freedom to choose how and when to call customers.
For example, they are free to customize their own sales pitch as long as they
don’t mislead potential customers. Also, they are not required to fill out a
time card or work at the office (they can work from home, if they want). As
long as they are making enough monthly sales they are free to set their own
schedules. While the telemarketing team is performing well, the company is
concerned about high turnover among telemarketers and wants to do some job
enrichment. Which of the five core job dimensions discussed in Bauer and
Erdogan (2012) or page 9 of Griffin (2007) do you think should be revised the
most during a job redesign intervention? Which ones do you think do not need to
be revised? Explain your reasoning and cite some of the required readings in
your answer.

3. Suppose
a sports injury clinic has three main practitioners. First, there is a general
practitioner doctor who does the basic diagnosis of the injury and works with
the patient to come up with an overall treatment program. This doctor also
prescribes medicine as needed. Then there is a surgeon who specializes in
sports injuries. This doctor only does surgery. Finally, there is a physical
therapist who helps patients with exercise programs to help them recover. The
owner of the clinic though becomes worried that these three practitioners are
becoming bored and dissatisfied with their jobs and there is concern they might
all leave unless their jobs change. However, given the high degree of training
required for each of their specializations management is not sure how to go
about making their jobs less monotonous and more rewarding. In general, would
you recommend management undergoes a traditional job redesign approach or a job
crafting approach? Which specific job redesign strategy or job crafting
strategy would you recommend? For example, if you choose job redesign discuss
whether you would recommend job rotation, enlargement, enrichment, etc. If you
choose job crafting, refer to one of the specific strategies or interventions
discussed in Wrzesniewski (2014) or Dik and Duffy (2012).

4. Create
a table with the definitions of the three main types of job redesign (job
enlargement, job rotation, job enrichment) and the three main types of job
crafting (task crafting, relational crafting, and cognitive crafting). Then
write two paragraphs explaining which of the three types of job crafting are
most similar to any of the three types of job redesign, and on what you think
are the key differences between job crafting and job redesign based on the
definitions in your table.

Assignment Expectations

• Answer
the assignment questions directly in 4 to 5 written pages.

• Stay
focused on the precise assignment questions; don’t go off on tangents or devote
a lot of space to summarizing general background materials.

• Make
sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.

• Reference
your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13
and 14 on in-text citations. Another resource is the “Writing Style Guide,”
which is found under My Resources in the TLC portal.

MGT423
Organizational Development and Change

Module 3 –
SLP

JOB REDESIGN

As
with the Case Assignment, make sure you have thoroughly reviewed the background
readings and understand the key concepts of job redesign and job crafting. Then
think about your own job and workplace and how these concepts apply to your own
work life. Once you have finished reviewing the background readings and have
carefully thought about how these concepts relate to your own job, write a 2-
to 3-page paper answering the following questions:

1. Of
the three main types of job redesign (job enlargement, job rotation, job
enrichment), which one do you think would be the most effective in your current
workplace? Explain your reasoning, and cite Bauer and Erdogan (2012) or Griffin
(2007) as part of your answer.

2. Suppose
your supervisor decides to use job enrichment to redesign your job. Of the five
core job characteristics discussed in Bauer and Erdogan (2012) or page 9 of
Griffin (2007), which one do you think should be changed as part of your job
redesign?

3. Which
specific job crafting strategy or intervention do you think would be most
effective at your organization or for your specific job? Refer to one of the
specific strategies or interventions discussed in Wrzesniewski (2014) or Dik
and Duffy (2012).

SLP Assignment Expectations

• Answer
the assignment questions directly in 2 to 3 written pages.

• Stay
focused on the precise assignment questions; don’t go off on tangents or devote
a lot of space to summarizing general background materials.

• Make
sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.

• Reference
your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13
and 14 on in-text citations. Another resource is the “Writing Style Guide,”
which is found under My Resources in the TLC portal.