Trident MGT423 2019 MAY All Modules Cases & SLPs Latest Question # 00602972 Subject: Education Due on: 07/12/2019 Posted On: 07/12/2019 04:40 AM Tutorials: 1 Rating: 4.9/5

MGT423
Organizational Development and Change

Module 1 –
Case

ACTION RESEARCH AND ORGANIZATIONAL
DEVELOPMENT

Case Assignment

For
this assignment, first carefully review the required background materials. Make
sure you are highly familiar with the main steps involved in action research
and organizational development discussed in the readings. When you are finished
reviewing the background materials, take a close look at the four scenarios
below.

For each scenario below, think about the
reasons why things did not work out well for the company in question. More
specifically, think about which standard action research or organizational
development step was not taken.

Your task for this assignment is not to
explain what steps the organization should take—you would need to go into the
company and do some lengthy action research in order to do this! Instead just
review the standard action research and organizational development steps
covered in the background materials and try to assess which key step was
missing in the scenarios below.

Then write a 4- to 5-page paper addressing
the following for each scenario:

A. What
action research or organizational step was missing and

B. Why
missing this step might have led to failure.

Make sure to discuss at least one of the
required readings in your discussion of each scenario, and to cite all three of
the required readings in your paper.

1. Sales
have gone down at the XYZ Widget Corporation and nobody in the organization,
including the CEO, seems to know why. They decide to hire an organizational
development consultant to do some action research. The consultant and the CEO
spend a lot of time discussing how to proceed and create a contract. The
contract specifies that the consultant will limit his scope to finding factors
that led to the decrease in sales and he will come up with a plan of action
within one month. The consultant is busy with several other clients and doesn’t
get much time to spend at XYZ. Facing the one month deadline, the consultant
decides to repeat a recommendation he gave to several previous clients. The
consultant then writes up a report recommending a large pay increase for the
sales staff, which worked well for his previous clients. This change is
carefully planned, and is implemented with strong support and enthusiasm from
the sales staff. However, six months later sales are still down.

2. The
Allmart Corporation is very concerned about the poor functioning of their
inventory control and accounting processes. They hire a consultant who is an
expert in this area who makes a good impression on them during the interview,
and they immediately put him to work the day after the interview. The consultant
conducts a survey with all employees in the accounting department and also has
in-depth interviews with all managers in the department. The consultant shares
his findings with Allmart’s top management team, and makes the primary
recommendation that they implement a newer and more expensive accounting
software package as he believes it is out of date software that is leading to
inefficiencies in the department. Allmart’s CEO gets extremely upset that the
client relied only on interviews and surveys and did not spend time directly
observing the department’s accounting practices in action. Allmart ignores the
consultant’s advice, and decides to hire a new consultant instead.

3. The
Kooltrendy Internet software company has recently purchased Hardwrk, a competing
Internet software company. Kooltrendy wants the merger to go through as
smoothly as possible with minimal conflicts between employees of the two
companies, so they have hired an organizational development consultant to look
at ways to help ease this transition for all employees.

Kooltrendy interviews several consultants,
but settles on one consultant who has a lot of experience with these types of
mergers. After extensive discussions, it is agreed that the consultant will
conduct extensive one-on-one interviews with employees as well as a large-scale
survey that assesses employee values and attitudes. After carefully reviewing
the survey and interview data, the consultant concludes that Kooltrendy has a
very fun and laid-back corporate culture, whereas Hardwrk has a more
competitive and serious corporate culture.

Satisfied that it knows how to fix the
problem after hearing the consultant’s report, Kooltrendy immediately decides
to implement “Fun Fridays” for Hardwrk employees that involve water gun fights,
costume contests, or other activities every Friday in order to bring Hardwrk’s
culture more in line with the laid-back culture of Kooltrendy. However, they
are puzzled to see that every Friday more and more Hardwrk employees quit and
they are unsure why the “Fun Fridays” solution did not work.

4. HN
Motors is a large manufacturer of both cars and motorcycles. Given the new
demand for high mileage vehicles, the company has decided to develop a
car/motorcycle hybrid that has three wheels and looks like a tiny race car.
However, neither the car department nor the motorcycle department wants to take
the lead and the project keeps getting stalled.

HN Motors decides to hire a consultant to
mediate the differences between the car and motorcycle departments, with the
agreement that the consultant will spend a lot of time with both departments to
get to the bottom of why they are so resistant to working on the new vehicle.
During interviews with both departments, the consultant finds that all
employees think the new hybrid vehicle is a good idea but they hate the idea of
having “two bosses” and none of them wants to be in the position of having to
report to both the director of the motorcycle department and the director of
the car department.

The consultant recommends that HN Motors
create a new “Hybrid Department” that only focuses on the new hybrid vehicle,
and that this new department bring in a mix of employees from both the car and
motorcycle department as well as some new employees.

HN Motors’ management likes this
recommendation and pay the consultant, but say that they can take it from here
and don’t need the consultant’s services anymore. A few months later the
project is still stalled and they don’t know why. They call up the consultant
to try to get him to come back, but by now he is busy working with other
clients.

Assignment Expectations

• Answer
the assignment questions directly.

• Stay
focused on the precise assignment questions; don’t go off on tangents or devote
a lot of space to summarizing general background materials.

• Make
sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.

• Reference
your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13
and 14 on in-text citations. Another resource is the “Writing Style Guide,”
which is found under My Resources in the TLC portal.

MGT423
Organizational Development and Change

Module 1 – SLP

ACTION RESEARCH AND ORGANIZATIONAL
DEVELOPMENT

For the Session Long Project in this class,
you will be applying the principles of organizational development to an
organization you currently work for or have worked for in the past. For this
first SLP, think carefully about the background readings and how they might
apply to a specific organizational situation or problem that you have experienced
firsthand. Then write a 2- to 3-page paper answering the following questions:

1. What
do you think the biggest problem your current organization or one of the
previous organizations you worked for faces? Why do you think management has
had difficulty with this problem?

2. Do
you think this problem could be mitigated by hiring an organizational
development consultant based on what you’ve read in the background materials?
Why or why not? Make sure to cite some of the readings in your answer.

3. Of
the action research and organizational development steps listed in the required
readings, which ones do you think would be the more challenging steps that an
organizational development consultant would face coming into your organization?
Explain your reasoning and cite at least one of the required background
readings.

SLP Assignment Expectations

• Answer
the assignment questions directly.

• Stay
focused on the precise assignment questions; don’t go off on tangents or devote
a lot of space to summarizing general background materials.

• Make
sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.

• Reference
your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13
and 14 on in-text citations. Another resource is the “Writing Style Guide,”
which is found under My Resources in the TLC portal.

MGT423
Organizational Development and Change

Module 2
Case

LARGE GROUP INTERVENTIONS

Case Assignment

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First and foremost, remember to go very
carefully through all of the required materials before starting this
assignment. There are two short videos and two short articles, plus two
in-depth book chapters to go through. There are also some optional readings in
the background materials that you can use for your paper. It is important to
make sure you understand the ins and outs of Open Space Technology and Future
Search before starting on this assignment, so make sure to go through the
readings and videos carefully before you start on this paper.

For this assignment, you will be going
through four scenarios. For each scenario, cite at least two of the readings
from the background readings to support your answer. You need to cite at least
four of the readings total for your paper—these can include both required and
optional readings listed in the background materials. Your paper should be 4–5
pages in length:

Suppose you win the lottery. Not sure what
to do with all of your money, on an impulse you decide to buy a local college
as you want to make a positive impact in your community. However, you soon find
yourself a bit over your head as all day you have employees or students coming
to your office with all kinds of advice, suggestions for changes that should be
made, complaints, etc. Never having run a college before, you are a bit
confused about how to deal with all of this input and you don’t really have a
good idea about what to focus on. The college has about 300 employees and 800
students and want to find a way to get some more organized input and creative
ideas for improving the college. Should you use Open Space Technology, Future
Search, or neither? Explain your reasoning and justify your answer using at
least two of the readings from the background materials.

A video game company starts out with five
undergraduate students living in a dorm, but rapidly grows within three years
to around 50 employees and $10 million a year in annual revenues. While the
company is still expected rapid growth, there is still sharp tension between
the very young video game designers and the older and more experienced
executives who run the finance and marketing departments. In particular, the
younger employees strive to develop new video games that are unique and much
different than any other games available. However, the more experienced executives
wish to take a more conservative route and come out with games that are similar
to popular games produced by their competitors. The five founding partners are
not sure which of these two directions to take and wish to receive input from
all of their employees through some type of formal process. Should the CEO use
Open Space Technology, Future Search, or neither? Explain your reasoning and
justify your answer using at least two of the readings from the background
materials.

An insurance company has most of its
employees in three different departments – sales, accounting, and information
technology. The CEO is always receiving input from the sales department, as
most of the salesforce is very outgoing and they don’t hesitate to give their
opinions or make requests. On the other hand, employees in accounting and
information technology tend to be quiet and shy and rarely speak up. The CEO
notices that there is considerably higher turnover in the accounting and
information technology departments, and thus becomes concerned that perhaps
employees in these departments are leaving because they are dissatisfied with
decisions the CEO has made or because they feel the salesforce is overly
favored. There are about 50 employees in each department. The CEO wishes to find
a process by which a wider range of employee input can be obtained. Should the
CEO use Open Space Technology, Future Search, or neither? Explain your
reasoning and justify your answer using at least two of the readings from the
background materials.

A CEO initiates an Open Space Technology
conference. At the start of the conference, the CEO provides a list of topics
he wants covered and also gives his opinion on what kind of outcomes he wants
from the conference. He also makes attendance at the conference mandatory. When
the conference starts, participants all volunteer to give sessions on the
topics proposed by the CEO. A few participants propose to give sessions on
other topics not mentioned by the CEO, but very few employees come to these
sessions and instead go to the sessions covering topics suggested by the CEO.
At the end of the conference, the CEO is presented with a carefully worded
summary of the conference and given conclusions that the CEO wanted to hear.
However, after the conference ends and employees go back to work they are very
slow at implementing the recommendations from the conference. What do you think
went wrong? Which major principles or concepts of Open Space Technology do you
think the CEO violated? Explain your reasoning, and cite Leith (1996) and at
least one other source on Open Space Technology to support your answer.

Assignment Expectations

Answer the assignment questions directly.

Stay focused on the precise assignment
questions; don’t go off on tangents or devote a lot of space to summarizing
general background materials.

Make sure to use reliable and credible
sources as your references. Articles published in established newspapers or
business journals/magazines are preferred. If you use articles from the
Internet, make sure they are from credible sources.

Reference your sources of information with
both a bibliography and in-text citations. See the Student Guide to Writing a
High-Quality Academic Paper, including pages 13 and 14 on in-text citations.
Another resource is the “Writing Style Guide,” which is found under My
Resources in the TLC portal.

MGT423 Organizational Development
and Change

Module 2
SLP

LARGE GROUP INTERVENTIONS

For this assignment, continue to write
about the current organization you work for or one that you worked for in the
past. Before writing this paper, make sure to thoroughly review the background
readings. Think carefully about how Open Space Technology and Future Search
could be used at your organization. Then write a 3-page paper addressing the
following questions. Make sure to cite at least three of the required readings
in your paper:

What issue facing your organization would
be most appropriately addressed using Future Search? Explain the issue and why
Future Search could effectively address this issue.

If you organized a Future Search Conference
to address the issue identified in Question 1 above, who would you include in
the initial planning before the conference? Who you invite to the conference?
How many people would you invite, and why? Any other specifics planning details
that you would address to ensure the success of the conference?

What issue facing your organization would
be most appropriately addressed using Open Space Technology? This should be a
different issue than the one you discussion in Question 1. Explain the issue
and why Open Space Technology could effectively address this issue.

If you organized an Open Space Technology
Event to address the issue identified in Question 3 above, who would you
include in the initial planning before the conference? Who you invite to the
conference? How many total people would you invite, and why? Any other
specifics planning details that you would address to ensure the success of the
event?

SLP Assignment Expectations

Answer the assignment questions directly.

Stay focused on the precise assignment
questions; don’t go off on tangents or devote a lot of space to summarizing
general background materials.

Make sure to use reliable and credible
sources as your references. Articles published in established newspapers or
business journals/magazines are preferred. If you use articles from the
Internet, make sure they are from credible sources.

Reference your sources of information with
both a bibliography and in-text citations. See the Student Guide to Writing a
High-Quality Academic Paper, including pages 13 and 14 on in-text citations.
Another resource is the “Writing Style Guide,” which is found under My
Resources in the TLC portal.

MGT423
Organizational Development and Change

Module 3 –
Case

JOB REDESIGN

Case Assignment

In
the background materials you had a chance to view some videos and read about
the traditional “top down” approach of job redesign as well as the newer
“bottom up” approach of job crafting. Before starting on this assignment, make
sure you have thoroughly reviewed the videos and readings and understand the
key job redesign and job crafting strategies. Once you have finished reviewing
the background materials, apply what you’ve learned to the specific scenarios
and questions below. Make sure to cite at least one of the required readings
for each answer, and try to cite at least four of the readings or videos in
your answer. Your paper should be 4–5 pages in length:

1. Relax
Lines, Inc. is a luxury cruise line that has hired you as a job crafting
consultant for two groups of their employees. The first group is the ship crew.
The crew have responsibility for safety, navigation, and maintenance of the
ship. The second group is the hospitality staff. The hospitality staff is
tasked with making sure the passengers are enjoying themselves and are properly
entertained with various events that this staff plans and prepares. Before
arriving at the cruise line to do interviews and make recommendations, you
first need to do some reading on what general approach you will use. As a first
step, review Dik and Duffy (2012), where they discuss task crafting, relational
crafting, and cognitive crafting. Which of these three types of job crafting do
you think would be most appropriate for the ship crew, and which one do you think
would be most appropriate for the hospitality staff? Also, read up on
“job-crafting swap meets” in Wrzesniewski (2014). Do you think a swap meet
would be appropriate for either ship crew members or hospitality staff? Any
other strategy from Wrzesniewski (2014) that you think would be useful for
either pilots or online marketers?

2. The
ABC Corporation has a team of telemarketers. The job description for the
telemarketers is pretty basic: They call up potential customers who have
visited his company’s web page and requested information about the product.
Telemarketers’ performance evaluations depend mostly on their monthly sales as
well as customer satisfaction surveys, and they receive monthly feedback
reports. Their supervisor gives them some initial training, but these
telemarketers have a lot of freedom to choose how and when to call customers.
For example, they are free to customize their own sales pitch as long as they
don’t mislead potential customers. Also, they are not required to fill out a
time card or work at the office (they can work from home, if they want). As
long as they are making enough monthly sales they are free to set their own
schedules. While the telemarketing team is performing well, the company is
concerned about high turnover among telemarketers and wants to do some job
enrichment. Which of the five core job dimensions discussed in Bauer and
Erdogan (2012) or page 9 of Griffin (2007) do you think should be revised the
most during a job redesign intervention? Which ones do you think do not need to
be revised? Explain your reasoning and cite some of the required readings in
your answer.

3. Suppose
a sports injury clinic has three main practitioners. First, there is a general
practitioner doctor who does the basic diagnosis of the injury and works with
the patient to come up with an overall treatment program. This doctor also
prescribes medicine as needed. Then there is a surgeon who specializes in
sports injuries. This doctor only does surgery. Finally, there is a physical
therapist who helps patients with exercise programs to help them recover. The
owner of the clinic though becomes worried that these three practitioners are
becoming bored and dissatisfied with their jobs and there is concern they might
all leave unless their jobs change. However, given the high degree of training
required for each of their specializations management is not sure how to go
about making their jobs less monotonous and more rewarding. In general, would
you recommend management undergoes a traditional job redesign approach or a job
crafting approach? Which specific job redesign strategy or job crafting
strategy would you recommend? For example, if you choose job redesign discuss
whether you would recommend job rotation, enlargement, enrichment, etc. If you
choose job crafting, refer to one of the specific strategies or interventions
discussed in Wrzesniewski (2014) or Dik and Duffy (2012).

4. Create
a table with the definitions of the three main types of job redesign (job
enlargement, job rotation, job enrichment) and the three main types of job
crafting (task crafting, relational crafting, and cognitive crafting). Then
write two paragraphs explaining which of the three types of job crafting are
most similar to any of the three types of job redesign, and on what you think
are the key differences between job crafting and job redesign based on the
definitions in your table.

Assignment Expectations

• Answer
the assignment questions directly in 4 to 5 written pages.

• Stay
focused on the precise assignment questions; don’t go off on tangents or devote
a lot of space to summarizing general background materials.

• Make
sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.

• Reference
your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13
and 14 on in-text citations. Another resource is the “Writing Style Guide,”
which is found under My Resources in the TLC portal.

MGT423
Organizational Development and Change

Module 3 –
SLP

JOB REDESIGN

As
with the Case Assignment, make sure you have thoroughly reviewed the background
readings and understand the key concepts of job redesign and job crafting. Then
think about your own job and workplace and how these concepts apply to your own
work life. Once you have finished reviewing the background readings and have
carefully thought about how these concepts relate to your own job, write a 2-
to 3-page paper answering the following questions:

1. Of
the three main types of job redesign (job enlargement, job rotation, job
enrichment), which one do you think would be the most effective in your current
workplace? Explain your reasoning, and cite Bauer and Erdogan (2012) or Griffin
(2007) as part of your answer.

2. Suppose
your supervisor decides to use job enrichment to redesign your job. Of the five
core job characteristics discussed in Bauer and Erdogan (2012) or page 9 of
Griffin (2007), which one do you think should be changed as part of your job
redesign?

3. Which
specific job crafting strategy or intervention do you think would be most
effective at your organization or for your specific job? Refer to one of the
specific strategies or interventions discussed in Wrzesniewski (2014) or Dik
and Duffy (2012).

SLP Assignment Expectations

• Answer
the assignment questions directly in 2 to 3 written pages.

• Stay
focused on the precise assignment questions; don’t go off on tangents or devote
a lot of space to summarizing general background materials.

• Make
sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.

• Reference
your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13
and 14 on in-text citations. Another resource is the “Writing Style Guide,”
which is found under My Resources in the TLC portal.

MGT423
Organizational Development and Change

Module 4 Case

APPRECIATIVE INQUIRY

Case Assignment

For
this assignment, first carefully review the required background materials. Make
sure you remember the standard organizational development approaches covered in
Module 1. Then make sure you understand the main principles of Appreciative
Inquiry and how they compare to traditional organizational development
approaches (action research, problem solving). It is also important to
understand what is involved in each of the “4 Ds” – Discovery, Dream, Design,
and Destiny.

When you are finished reviewing the background
materials, go through each of the scenarios below and apply what you’ve read to
these scenarios. For each scenario, cite at least one of the required readings
to support your answer. You should cite at least three of the four required
readings in your paper. Your paper should be 4–5 pages in length:

1. A
corporation notices that suddenly turnover in the human resource department has
been extremely high. This corporations prides itself on having a dedicated and
committed workforce, so this high turnover in one department is highly
troubling for this company. Normally the human resource department investigates
when there is a high turnover rate in a department. But since the human
resource department is now the department with the high turnover rate, the CEO
decides that an outside consultant should be hired to investigate the high
turnover rate and propose solutions. Should this team use an Appreciative
Inquiry consultant, or hire a more traditional Organizational Development
consultant? Explain your reasoning with references to the required readings.

2. An
organization hires an Appreciative Inquiry consultant to help the company get
back on track and improve the performance of its product design team. The
consultant starts by asking members of the team how they would like the team to
perform and what their ideal vision of the team would be. The consultant
collects all of this input and designs a detailed plan regarding how to achieve
this ideal future that the team dreams about. However, once this detailed plan
is presented to the team they are all shocked that the consultant came up with
such an unrealistic plan. Team members say that the expenses involved in this
plan are far beyond their budget, and they would also need to hire many new
team members in order to achieve this plan in a realistic time frame. They all
agree it would be great if they had the time and money to implement this plan,
but they also are in consensus that this plan presented by the consultant is
highly unrealistic. What do you think went wrong? What steps do you think the
Appreciative Inquiry consultant could have taken to make the consulting process
go better? Refer to the specific “4 Ds” of Appreciative Inquiry in your answer.

3. A
group of ten friends decide to start a new social networking company and put
their savings together to start this new business. The company grows rapidly
for the first five years and morale is very high in the company during this
time. Everyone gets along very well and they work together cooperatively in
order to continuously improve the company and its services. However, after five
years the company stops growing and seems to reach a plateau. Morale seems to
drop and there is now noticeable tension between employees including the top
leadership team. They are not sure what to do revive the company, so they
decide to hire a consultant. Should this team use an Appreciative Inquiry
approach or a more traditional organizational development approach? Explain
your reasoning with references to the required readings.

4. A
large supermarket chain decides they would like to expand to have an online
division where consumers can order online and have their groceries delivered
directly to their homes. The supermarket decides to create a special taskforce
to come up with a detailed plan on how they should develop and manage the new
online division. This taskforce includes a diverse variety of employees
including those from the marketing department, accounting department, inventory
department, and most of the main departments. These employees do not have much
experience working with each other since they are from different departments.
After meeting regularly for a few months, the taskforce makes almost no
progress and are constantly bickering. Management is concerned that the online
division will never get off the ground. To get back on track and find a way to
function more smoothly, should this taskforce use an Appreciative Inquiry
approach or a more traditional organizational development approach? Explain
your reasoning with references to the required readings.

Assignment Expectations

• Answer
the assignment questions directly.

• Stay
focused on the precise assignment questions; don’t go off on tangents or devote
a lot of space to summarizing general background materials.

• Make
sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you use articles from the Internet, make sure they are from
credible sources.

• Reference
your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13
and 14 on in-text citations. Another resource is the “Writing Style Guide,”
which is found under My Resources in the TLC portal.

MGT423
Organizational Development and Change

Module 4 SLP

APPRECIATIVE INQUIRY

For this assignment, think about a team you
currently work with or have worked with in the past and how well this team has
functioned. Think about both the posi