Strayer BUS430 Full Course Latest 2019 April (NO Week 6 Discussion) Question # 00602296 Subject: Education Due on: 06/18/2019 Posted On: 06/18/2019 06:59 AM Tutorials: 1 Rating: 4.9/5

BUS430 Operations Management

Week 1 Discussion

Customer
Service

Please respond to the following:

From the
Zappos video, analyze the role that customer service plays in business and
determine the service management skills at Zappos. Evaluate the different
way(s) that Zappos creates a superior customer service experience. Evaluate how
OM activities impact the management of goods and services that Zappos provides.

BUS430 Operations Management

Week 2 Discussion

Operations
Strategy

Please
respond to the following:

Choose two
service companies with which you are familiar, such as Facebook, Amazon, and
UPS. Apply Hill’s Strategy Development Framework to them.

For each
company you chose, compare and contrast each sector of the framework and
determine which key area(s) provide(s) a competitive advantage. Provide at
least two examples to support your position.

Note: Refer
to Chapter 3 of the text for information on Hill’s Strategy Development
Framework.

BUS430 Operations Management

Week 3 Discussion

Service
Positioning versus Product Process

Please respond to the following:

Examine the
roles of Enterprise Resource Planning (ERP) and Customer Relationship
Management (CRM) in business. Determine how each system can play a critical
role in managing value chains.

How does
LaRosa’s Pizzeria use this technology in order to improve the supply chain and
value chain operations? Determine the ways this technology has helped to
deliver quality to the customer. Assess the challenges that LaRosa’s Pizzeria
might face when trying to implement these types of technologies.

BUS430 Operations Management

Week 4 Discussion

Push and
Pull Decisions

Please respond to the following:

Examine
your own organization, or the organization of your choice. How is your
organization structured (push or pull)? Justify your response.

BUS430 Operations Management

Week 5 Discussion

Fast Food
Franchise

Please
respond to the following:

Choose two
fast food franchises and examine their facility layouts. Compare and discuss
the differences in their layouts.

Evaluate
how each of the layouts enhance or hinder productivity and the customer
experience. Support your answer.

BUS430 Operations Management

Week 6 Discussion

Bank
USA” Please respond to the following:

From the
case study, determine the challenges faced by the Help Desk at Bank USA and
suggest strategies to mitigate them.

Using the
data on call volume in the case, select a forecasting model to forecast the
short-term demand. Justify why this model was selected over other forecasting
models. Support your position.

BUS430 Operations Management

Week 7 Discussion

“Resource
Management” Please respond to the following:

Select a
goods-producing organization and a service-providing organization of your
choice. Suggest ways each organization can make aggregate planning decisions
using the variables described in Exhibit 13.3 in the textbook.

Compare and
contrast the operational and managerial impacts of the aggregate planning
decisions in terms of customer satisfaction.

BUS430 Operations Management

Week 8 Discussion

“Evaluate
an Experience” Please respond to the following:

Analyze the
importance of production planning and scheduling within an organization.
Evaluate a bad experience you have had with an appointment from the
perspectives of the customer (you) and the organization with regard to
inefficient planning and scheduling.

Analyze the
experience you provided from a process perspective. Suggest ways the schedules
could have been designed to be more efficient and effective.

BUS430 Operations Management

Week 9 Discussion

“Cost
of Quality” Please respond to the following:

Select two
fast food restaurants and evaluate them in terms of service quality. Suggest
ways to improve the service quality.

Evaluate
the two fast-food restaurants in terms of the “Seven QC tools” discussed in
Chapter 15. Determine the top three QC tools that tend to be most valuable to
business owners. Explain your rationale.

Lastly,
respond to at least one (1) post of your peers.

BUS430 Operations Management

Week 10 Discussion

“Lean
Operating Systems” Please respond to the following:

Compare and
contrast the lean service system found within Southwest Airlines to a
full-service airline such as United Airlines, British Airways, and other large
carriers in terms of cabin service, boarding process, baggage handling, and
service encounters.

Recommend
ways for the airline carriers to improve their lean operation systems in terms
of speed and quality while reducing waste and costs. Explain your rationale.

Lastly,
respond to at least one (1) post of your peers.

BUS430 Operations Management

Week 11 Discussion

“The
Value Chain Concept” Please respond to the following:

Describe a
customer experience you have personally encountered where the goods or service
or both were unsatisfactory (such as defective products, mistakes, poor
service, and so on).

Suggest
ways for the organization to improve its goods / service. Determine the
element(s) of operations management that must be reevaluated.

Lastly, respond
to at least one (1) post of your peers.

BUS430 Operations Management

Quiz 1

Question 1 Which
of the following is the correct sequence describing the evolution of operations
management?

Question 2 A
customer benefit package (CBP) includes

Question 3 Service
organizations generally

Question 4 Which
one of the following has the highest goods content?

Question 5 Which
one of the following has the lowest goods content?

Question 6 From
the pre- and post-service view of a value chain, goods and services design,
contract negotiation and consulting services would be considered

Question 7 Outsourcing
is

Question 8 Operational
structure of the value chain deals with

Question 9 ____
is the process of managing information, services and physical goods to insure their
availability at the right place, at the right time, at the right cost and at
the right quantity, with the highest attention given to quality.

Question 10
From the pre- and post-service view, transportation service, training service
and consulting and technical services would be considered

BUS430 Operations Management

Quiz 2

Question 1 Of
the four models of organizational performance, which two focus on the “big
picture” of organizational performance rather than on operational-level
framework?

Question 2 Which
of the following is not a key dimension of service quality?

Question 3 At
a basic level, quality should be measured in three areas. Which of the following is not one of those
areas?

Question 4 Which
of the following would be an example of an innovation and learning performance
measure?

Question 5 Value
chain measures would generally be less valuable to

Question 6 Families
of goods or services having similar characteristics or methods of creation are
called

Question 7 Requirements
that are expected in a good or service are called

Question 8 Goods
and service features that differentiate one customer benefit package from
another are called

Question 9 With
regard to the three types of attributes customers use in evaluating the quality
of goods and services, a vacation would best be classified as high in

Question 10
With regard to the three types of customer attributes in evaluating the quality
of goods and services, those associated with the features of a new laptop
computer such as processor speed and hard disk capacity would best be
classified as

BUS430 Operations Management

Quiz 3

Question 1 _______
involves computer control of a manufacturing process, such as determining tool
movements and cutting speeds.

Question 2 Which
of the following is not a major characteristic of a customer relationship
management system (CRM)?

Question 3 ____
consist of two or more computer-controlled machines or robots linked by
automated handling devices such as transfer machines, conveyors and transport
systems.

Question 4 Which
of the following enables engineers to design, analyze, test, simulate, and
“manufacture” products before they physically exist?

Question 5 Enterprise
Resource Planning Systems (ERP)

BUS430 Operations Management

Quiz 4

Question 1 The
final step in using the House of Quality involves identifying those technical
features that meet any of the following criteria except

Question 2 Regarding
the first House of Quality, the interrelationship between any pair of technical
features is found in

Question 3 The
fundamental planning tool used to implement Quality Function Deployment is the

Question 4 Which
of the following is not one of the six customer attributes that impact the
design and configuration of a customer benefit package?

Question 5 Quality
Function Deployment (QFD) starts with

Question 6 A
process map (flowchart)

Question 7 Which
of the following is least related to Value Stream Mapping?

Question 8 Which
of the following is not a common process design improvement strategy?

Question 9 Which
is the correct order of hierarchy?

Question 10
During which phase of a product’s life cycle does low unit cost become a top
competitive priority?

BUS430 Operations Management

Quiz 5

Question 1 A(n)
____ seeks to balance capacity and demand, might use only a few large
distribution centers, and minimize costs of routing products from factories to
retail stores and customers.

Question 2 The
Supply Chain Operations Reference (SCOR) Model function that entails procuring
goods and services to meet planned or actual demand is called ____.

Question 3 A(n)
____ produces only what is needed at upstream stages in the supply chain in
response to customer demand signals.

Question 4 Which
one of the following is not directly related to a supply chain?

Question 5 The
Supply Chain Operations Reference (SCOR) Model function that entails all order
management activities from processing customer orders to routing shipments,
managing goods at distribution centers and invoicing the customer is called
____.

Question 6 The
typical layout of facilities in a hospital would be an example of a ____
layout.

Question 7 A
____ layout is an arrangement based on the sequence of operations that are
performed during the manufacturing of a good or the delivery of a service.

Question 8 A
____ layout consists of a functional grouping of equipment or activities that
do similar work.

Question 9 A
____ layout is an arrangement based on self-contained groups of equipment
needed to produce a particular set of goods or services.

Question 10
Which type of layout is best for high volumes of demand with few if any
setups/changeovers?

BUS430 Operations Management

Quiz 8

Question 1 Scheduling
refers to specifying

Question 2 Triage
by nurses in an emergency room would be an example of

Question 3 Staff scheduling needs all of the
following except

Question 4 The
time needed to process a given set of jobs is called

Question 5 The
numerical difference between the completion time and the due date is called

BUS430 Operations Management

Quiz 9

Question 1 Machine
down time and downgrading costs are examples of which type of quality cost?

Question 2 Six
Sigma efforts have use all of the following concepts and methods except

Question 3 Cause-and-effect
diagrams would help most in which phase of the DMAIC problem-solving approach?

Question 4 All
of the following are components of the GAP model except

Question 5 In
applying Six Sigma to services, the four key measures of performance include
all of the following except

Question 6 Testing
whether a computer boots up the first time is an example of

Question 7 If
no special causes affect the output of a process, we say that the process is
____; when special causes are present, the process is said to be ____.

Question 8 Which
of the following is most closely related to Statistical Process Control (SPC)?

Question 9 Common
cause variation is

Question 10
Quality at the source means that quality is controlled by

BUS430 Operations Management

Quiz 10

Question 1In which stage in the project life
cycle would critical path calculations be performed?

Question 2 Which
step in the project management process would involve developing alternative
plans in anticipation of problems that might arise?

Question 3 Which
of the following is not a stage in the project life cycle?

Question 4 Which
of the following is not an assumption of the critical path method?

Question 5 Which
step in the project management process would involve determining time estimates
for activities?

Question 6 In
the 5Ss, items identified as unnecessary and thus removed from a workplace
would be included with which S?

Question 7 Total
Production Maintenance (TPM)

Question 8 Total
productive maintenance (TPM) seeks to do all of the following except ____.

Question 9 Quick
setup or changeover of tooling and fixtures is associated with ____.

Question 10
Which of the following is not one of the 5Ss?

BUS430 Operations Management

Assignment 1: Quick Trip Case Study

Complete an
analysis of the QuickTrip. Assess the organizational layout, performance
metrics, and the technology that is used to measure performance and connect
with consumers.

The
QuickTrip Case Study is available in the course shell. It is also available at
the following link: http://supplychainresearch.com/images/quik_trip.pdf

Write a six
to seven (6-7) page paper in which you:

Evaluate
QuickTrip operations strategy and explain how the organization seeks to gain a
competitive advantage in terms of sustainability.

Analyze how
operation management activities affect the customer experience. Select two (2)
operation management challenges and provide the solutions for confronting them.

Examine QuickTrip
value chain and evaluate its effectiveness to operations in terms of quality,
value creation, and customer satisfaction.

Determine
the different types of performance measurements that can be used to measure
QuickTrip service-delivery system design. Select at least two (2) types that
can be applied and provide justifications for the selection.

Examine the
different types of technologies applied to QuickTrip service operations and
evaluate how the technologies strengthen the value chain.

Use at
least two (2) quality resources in this assignment that do not include the
initial case study. Note: Wikipedia and similar websites do not qualify as
quality resources.

Your
assignment must follow these formatting requirements:

Be typed,
double spaced, using Times New Roman font (size 12), with one-inch margins on
all sides; citations and references must follow Strayer Writing Standards
(SWS). Check with your professor for any additional instructions.

Include a
cover page containing the title of the assignment, the student’s name, the
professor’s name, the course title, and the date. The cover page and the
reference page are not included in the required assignment page length.

The
specific course learning outcomes associated with this assignment are:

Apply the
concept of operations management.

Compare and
contrast the difference between a supply chain and a value chain.

Analyze the
types of measures used for decision making.

Analyze the
five key competitive priorities and their relationship to operations strategy.

Analyze
different types of technology and their roles in manufacturing and service
operations.

Use
technology and information resources to research issues in operations
management.

Write
clearly and concisely about operations management using proper writing
mechanics.

BUS430 Operations Management

Assignment 2 Inventory Management

Research
two (2) manufacturing or two (2) service companies that manage inventory and
complete this assignment.

Write a
five to seven (5-7) page paper in which you:

Determine
the types of inventories these companies currently manage and describe their
essential inventory characteristics.

Analyze how
each of their goods and service design concepts are integrated.

Evaluate
the role their inventory plays in the company’s performance, operational
efficiency, and customer satisfaction.

Compare and
contrast the four (4) different types of layouts found with each company;
explain the importance of the layouts to the company’s manufacturing or service
operations.

Determine
at least two (2) metrics to evaluate supply chain performance of the companies;
suggest improvements to the design and operations of their supply chains based
on those metrics.

Suggest
ways to improve the inventory management for each of the companies without
affecting operations and the customer benefit package. Provide a rationale to
support the suggestion.

Use at
least three (3) quality resources in this assignment. Note: Wikipedia and
similar Websites do not qualify as quality resources.

Your
assignment must follow these formatting requirements:

This course
requires use of Strayer Writing Standards (SWS). The format may be different
than other Strayer University courses. Please take a moment to review the SWS
documentation for details (more information and an example is included in the
Strayer Writing Standards left menu link).

Include a
cover page containing the title of the assignment, the student’s name, the
professor’s name, the course title, and the date. The cover page and the
reference page are not included in the required assignment page length.

The
specific course learning outcomes associated with this assignment are:

Evaluate
the processes used in designing and producing goods and services.

Determine
four layout patterns and when they should be used.

Utilize the
concept of supply chain management.

Employ the
concept of capacity management.

Evaluate
the management of inventories and resources.

Use
technology and information resources to research issues in operations
management.

Write
clearly and concisely about operations management using proper writing
mechanics.