Strayer BUS430 All Quizzes Latest 2019 April Question # 00602294 Subject: Education Due on: 06/18/2019 Posted On: 06/18/2019 06:56 AM Tutorials: 1 Rating: 4.5/5

BUS430 Operations Management

Quiz 1

Question 1 Which
of the following is the correct sequence describing the evolution of operations
management?

Question 2 A
customer benefit package (CBP) includes

Question 3 Service
organizations generally

Question 4 Which
one of the following has the highest goods content?

Question 5 Which
one of the following has the lowest goods content?

Question 6 From
the pre- and post-service view of a value chain, goods and services design,
contract negotiation and consulting services would be considered

Question 7 Outsourcing
is

Question 8 Operational
structure of the value chain deals with

Question 9 ____
is the process of managing information, services and physical goods to insure their
availability at the right place, at the right time, at the right cost and at
the right quantity, with the highest attention given to quality.

Question 10
From the pre- and post-service view, transportation service, training service
and consulting and technical services would be considered

BUS430 Operations Management

Quiz 2

Question 1 Of
the four models of organizational performance, which two focus on the “big
picture” of organizational performance rather than on operational-level
framework?

Question 2 Which
of the following is not a key dimension of service quality?

Question 3 At
a basic level, quality should be measured in three areas. Which of the following is not one of those
areas?

Question 4 Which
of the following would be an example of an innovation and learning performance
measure?

Question 5 Value
chain measures would generally be less valuable to

Question 6 Families
of goods or services having similar characteristics or methods of creation are
called

Question 7 Requirements
that are expected in a good or service are called

Question 8 Goods
and service features that differentiate one customer benefit package from
another are called

Question 9 With
regard to the three types of attributes customers use in evaluating the quality
of goods and services, a vacation would best be classified as high in

Question 10
With regard to the three types of customer attributes in evaluating the quality
of goods and services, those associated with the features of a new laptop
computer such as processor speed and hard disk capacity would best be
classified as

BUS430 Operations Management

Quiz 3

Question 1 _______
involves computer control of a manufacturing process, such as determining tool
movements and cutting speeds.

Question 2 Which
of the following is not a major characteristic of a customer relationship
management system (CRM)?

Question 3 ____
consist of two or more computer-controlled machines or robots linked by
automated handling devices such as transfer machines, conveyors and transport
systems.

Question 4 Which
of the following enables engineers to design, analyze, test, simulate, and
“manufacture” products before they physically exist?

Question 5 Enterprise
Resource Planning Systems (ERP)

BUS430 Operations Management

Quiz 4

Question 1 The
final step in using the House of Quality involves identifying those technical
features that meet any of the following criteria except

Question 2 Regarding
the first House of Quality, the interrelationship between any pair of technical
features is found in

Question 3 The
fundamental planning tool used to implement Quality Function Deployment is the

Question 4 Which
of the following is not one of the six customer attributes that impact the
design and configuration of a customer benefit package?

Question 5 Quality
Function Deployment (QFD) starts with

Question 6 A
process map (flowchart)

Question 7 Which
of the following is least related to Value Stream Mapping?

Question 8 Which
of the following is not a common process design improvement strategy?

Question 9 Which
is the correct order of hierarchy?

Question 10
During which phase of a product’s life cycle does low unit cost become a top
competitive priority?

BUS430 Operations Management

Quiz 5

Question 1 A(n)
____ seeks to balance capacity and demand, might use only a few large
distribution centers, and minimize costs of routing products from factories to
retail stores and customers.

Question 2 The
Supply Chain Operations Reference (SCOR) Model function that entails procuring
goods and services to meet planned or actual demand is called ____.

Question 3 A(n)
____ produces only what is needed at upstream stages in the supply chain in
response to customer demand signals.

Question 4 Which
one of the following is not directly related to a supply chain?

Question 5 The
Supply Chain Operations Reference (SCOR) Model function that entails all order
management activities from processing customer orders to routing shipments,
managing goods at distribution centers and invoicing the customer is called
____.

Question 6 The
typical layout of facilities in a hospital would be an example of a ____
layout.

Question 7 A
____ layout is an arrangement based on the sequence of operations that are
performed during the manufacturing of a good or the delivery of a service.

Question 8 A
____ layout consists of a functional grouping of equipment or activities that
do similar work.

Question 9 A
____ layout is an arrangement based on self-contained groups of equipment
needed to produce a particular set of goods or services.

Question 10
Which type of layout is best for high volumes of demand with few if any
setups/changeovers?

BUS430 Operations Management

Quiz 8

Question 1 Scheduling
refers to specifying

Question 2 Triage
by nurses in an emergency room would be an example of

Question 3 Staff scheduling needs all of the
following except

Question 4 The
time needed to process a given set of jobs is called

Question 5 The
numerical difference between the completion time and the due date is called

BUS430 Operations Management

Quiz 9

Question 1 Machine
down time and downgrading costs are examples of which type of quality cost?

Question 2 Six
Sigma efforts have use all of the following concepts and methods except

Question 3 Cause-and-effect
diagrams would help most in which phase of the DMAIC problem-solving approach?

Question 4 All
of the following are components of the GAP model except

Question 5 In
applying Six Sigma to services, the four key measures of performance include
all of the following except

Question 6 Testing
whether a computer boots up the first time is an example of

Question 7 If
no special causes affect the output of a process, we say that the process is
____; when special causes are present, the process is said to be ____.

Question 8 Which
of the following is most closely related to Statistical Process Control (SPC)?

Question 9 Common
cause variation is

Question 10
Quality at the source means that quality is controlled by

BUS430 Operations Management

Quiz 10

Question 1In which stage in the project life
cycle would critical path calculations be performed?

Question 2 Which
step in the project management process would involve developing alternative
plans in anticipation of problems that might arise?

Question 3 Which
of the following is not a stage in the project life cycle?

Question 4 Which
of the following is not an assumption of the critical path method?

Question 5 Which
step in the project management process would involve determining time estimates
for activities?

Question 6 In
the 5Ss, items identified as unnecessary and thus removed from a workplace
would be included with which S?

Question 7 Total
Production Maintenance (TPM)

Question 8 Total
productive maintenance (TPM) seeks to do all of the following except ____.

Question 9 Quick
setup or changeover of tooling and fixtures is associated with ____.

Question 10
Which of the following is not one of the 5Ss?