South HSC3110 Week 10 Quiz Latest 2020 June

HSC3110 Introduction to Healthcare Management

Week 10 Quiz  

Question 1Larger organizations are more likely to have all of the following EXCEPT:

  Informal chain of command

  Formal chain of command

  Vertical structure

  Larger span of controls

  Vertical structure and formal chain of command

 Question 2As compared to senior managers, lower-level managers have:

  Authority that depends on experience

  More authority

  The same authority

  Authority that depends on education

  Less authority

 Question 3Employee engagement is best described as:

  Employee motivation and commitment to the organization

  Employee interpersonal skills

  Employee focus on completing their jobs

  All of these are correct.

  Employee positive attitude

 Question 4Which of the following is NOT a contemporary leadership model?

  Situational Approach

  Authentic Leadership

  Servant Leadership

  Resilient Leadership

 Question 5Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?

  Network

  Operational

  Transformational

  Strategic

 Question 6Maslow’s needs-based theory of motivation includes the following types of needs:

  All of these are correct.

  Safety

  Psychological

  Psychosocial

  Physiological

  Safety and physiological

 Question 7This generation values open communication and working as a team, and is image conscious:

  Baby Boomers

  Traditionalists

  Generation X

  None of these are correct.

  Generation Y

 Question 8During interviews for a new surgical nurse, the nursing supervisor thought that Dr. Benson was overly critical of the candidate, who had a noticeable accent. When asked whether his judgment was unfair, Dr. Benson said that was nonsense, he could work with anyone, but thought one of the other hiring committee members may not be open-minded. Dr. Benson may be showing a/n ______________ bias.

  Framing

  Blind spot

  Belief

  Ego

  Contrast effect

 Question 9 Which of the following would you advise a “thinking manager” do to make an informed decision?

  Request information on/about others’ views and experiences with the decision issues

  Choose the solution that his or her friends prefer

  Rely on “gut feelings” in making decision

  Use personal beliefs and assumptions to guide decision

  Choose the solution that is most consistent with what he or she believes

 Question 10Ideally, who should provide input in the development of the strategic plan?

  All of these are correct.

  Senior management

  Volunteers

  Physicians and other providers

Question 11What is a SWOT analysis, and why is the model considered to provide a thorough picture of an organization’s operating environment

Question 12Give one example of social marketing that you have witnessed in your community.

Question 13True or False? All marketing activities should center on building a long-term relationship with the customer.

  False

  True

Question 14Which aspect of quality does CQI focus upon to improve quality?

  Process

  Outcome

  Structure

  None of these are correct.

Question 15 “To Err is Human” examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?

  Misuse

  Abuse

  Underuse

  Overuse

  None of these are correct.

Question 16True or False? Provider choice is unlimited under all types of health insurance plans.

  True

  False

Question 17Quality is likely to be high for those covered by:

  All of these are correct.

  HDHPs

  None of these are correct.

  Indemnity plans

  PPOs, Indemnity plans, and HDHPs

  PPOs

  HMOs

 Question 18The primary reasons why materials management is so important to health care organizations include all of the following EXCEPT:

  Developing close relationships with vendors

  Controlling costs of materials and inventory

  Appropriate patient care

  Improving the organization’s profitability

Question 19True or False? Capitation shifts the risk of coverage from the insurer to the provider of health care.

  False

  True

Question 20Physician turnover:

  Impacts continuity of care and is costly

  Impacts continuity of care

  Is desirable

  Is unavoidable

  Is costly

 Question 21Disruptive behaviors include:

  Asking a co-worker for help

  Verbally belittling a co-worker

  Offering to help a co-worker

  Sharing a ride with a co-worker

  None of these are correct.

Question 22Major federal law affecting human resources primarily addresses:

  Accommodations for people with disabilities

  Protections for applicants and rights of employees

  Safety of the workplace

  All of these are correct.

Question 23Behavioral-based interviews are helpful to the hiring organization in understanding a candidate’s:

  Potential “fit” with the HSO

  All of these are correct.

  Past experience in dealing with complex and difficult situations

  Past attitudes and behaviors

  Ability to think on her “feet”

Question 24Frequent, positive organizational communication does NOT:

  All of these are correct.

  Improve job satisfaction

  Retain nurses

  Decrease team trust

  Empower employees

Question 25A team is:

  A long-term entity with revolving members, elected for three-year terms, staffed by a full-time employee

  None of these are correct.

  A short-term group pulled together to address a specific agenda that disbands after a report is issued

  A sports franchise

  A group of people working together to achieve a common goal