ISM511 – Service Desk Response to Cloud Services
ISM511: Service Desk Response to Cloud Services
An organization handles IT requests by creating a single point of contact. In most cases, this is a service desk. CSU-Global has its own Service Desk that handles the needs of online students, faculty, and employees that need service. If you are employing Cloud Services, you will need to figure out how to handle any of those requests. Pretend that you oversee the IT Help Desk and you are now going to use Cloud Services. In a 2-3 page document, define what this service desk will handle in regards to questions and issues with Cloud Services as they come up. What kind of information would be necessary to gather for each incident? What about expertise in handling such requests? Do you have to hire more people to do so?
Your paper should be 2-3 pages in length (not including cover and reference pages) and should incorporate support from at least two academic sources from the CSU Global Library (Links to an external site.) in addition to the course readings. The essay, citations, and references must confirm to the requirements explained in the CSU Global Writing Center (Links to an external site.). Review the rubric in the Module 6 Materials folder for specific grading criteria.
Having Trouble Meeting Your Deadline?
Get your assignment on ISM511 – Service Desk Response to Cloud Services completed on time. avoid delay and – ORDER NOW
