Human Resource and Technology Change Map
Instructions
For this assignment, you will create a PowerPoint
presentation prescribing a human resource and technology change map. Your goal
is to assess human resource recruitment, onboarding, performance review,
learning and development, and relationship management as they relate to
deploying a new customer relationship management (CRM) software for either
Walmart or Amazon. You will focus specifically on employees working in a global
customer support call center with one domestic and two international locations.
For each element of the human resource phase, noted above, you may consider
employee qualifications, abilities, education, and evaluation.
Since this is a significant change for an organization, you
should address how appropriate Human Resource management practices can address
this disruptive change. Your recommendations should address how the recommended
solutions will help your selected organization to use the new CRM to reach its
strategic goals better as they relate to the corporate mission and vision.
Length: 8-12 slides; 100-150 words for notes
References: Include at
least 7 scholarly resources.
Mapping and Managing Change
Something is exhilarating and intimidating about change.
While most people love new movies, new smartphones, or even enjoy the latest
food fad, many others do not respond the same way when something changes within
their work environment. Fundamentally, the irony of this is that the new
smartphones and the new way to process sales orders in a job are the same
things; they are both considered as types of change. The challenge to handle
change as a business leader is to recognize when it is time to manage change
and when it is time to lead the change.
A principal requirement to understand is that leadership and
management, while often used interchangeably, are not the same. This is
especially true when it comes to change. Managing change is a two-pronged
approach. First, the decision makers must manage the systems, processes, and
procedures needed to execute the change. Second, they must lead their team
through the changes. Leadership comes by way of inspiration. A leader’s role is
to inspire those they lead by sharing their, or the company’s, vision and
mission. When people are managed through change instead of being led through
change, the ability to maintain and sustain that change is limited.
The act of mapping change and managing change is the
combination of leadership application and management in action. As it relates
to this course, the objective here is not to define leadership styles, but to
recognize that leadership must be paired with management if effective and
sustainable change is to occur. The human element or leadership of people
includes choosing the right people from the beginning or leading existing team
members to have a clear understanding of what the organization wants to
achieve. Organizations must effectively map how, when, and where technology is
the answer to innovation, and when people are the key element.
Be sure to review this week’s resources carefully. You are expected to apply the information
from these resources when you prepare your assignments.
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