FTCC MKT223 Chapter 6 Discussion Latest 2020 September

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MKT223 Customer Service

Chapter 6 Discussion

Satisfied Customer-Working through Technology and People Problems at Child’s Play Toy Company

Topic:  “Satisfied Customer?” Working through Technology and People Problems at Child ‘s Play Toy Company Face to Face P. 213-216.

Critical Thinking Questions

1. From the Behavioral style information in the chapter and other subjects discussed in this book, what do you think is causing the complaints being made?

2. What system changes would you suggest for Child’s Play?  Why?

3.  What can you do at this point to solve the problem?

4. What primary behavioral style is Mr.s Sakuro exhibiting?  What specific strategies should you use to address her behavior?

Post your opening response to the question early in the assignment period so that others have time to respond to you.

You must respond constructively to at least two other students. More extensive participation will be noted.

For more information about how to participate effectively in a discussion forum, please view the directions in the “How this Course Works” folder in “Course Information.”

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