Describe the key characteristics of listening
Lesson 3 Short Answer
1. Describe the key characteristics of listening. How do these differ from hearing characteristics? Provide an example to support your answer.
2. Explain why listening skills are important in each of the following business situations. Be sure to include key concepts in your response.
• Conducting a job interview
• Determining the validity of an employee’s complaint
• Deciding whether two employees can trade vacation schedules
3. Recall a recent situation in which you had difficulty listening due to distractions. Describe the situation and the distractions, and explain how you could have minimized the distractions and/or increased your listening capabilities within that situation.
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