Case 3 Ursula Burns Succeeds Anne Mulcahy as CEO of Xerox

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Question

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Case study Ursula Burns Succeeds Anne Mulcahy as CEO of Xerox (p. 145). In essay form, answer the following (2-4 double-spaced pages, APA 7th Edition Guideline):

1. In what ways can (a) flattening the hierarch and (b) centralizing/decentralizing authority help an organization like Xerox to improve its performance?

2. What kinds of factors change the decision to centralize or decentralize authority over time in a fast-changing environment such as the digital document services industry?

3. Describe an organization that is bureaucratic, but is aligned well within its industry.

Three peer-reviewed sources are required.

2 pages

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