Assume that you are a hotel manager who is very concerned about providing
Assume that you are a hotel manager who is very concerned about providing quality guest service. List three critical topics you would discuss in a guest service training session presented to all new employees at the time of their new hire orientation.
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Q—250 word+3vrec
Sometimes even very good employees are reluctant to change. Assume, for example, that a specific housekeeping procedure had been utilized for many years at a property. A change is necessary because of numerous guest complaints. What tactics could you, a manager, use to reduce the employee’s resistance to change as the new procedures are implemented? With two peer-review resources
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