Liberty BUSI650 All Quizzes Latest 2020 February

BUSI650 Operations Management

Quiz 1

Question 1Which of the following uses techniques from Toyota Production System and JIT to eliminate waste and non-value-added activities?

Question 2What are the two trends in the range of accommodation to customers’ needs?

Question 3A purposeful collection of people, objects, and procedures for operating within an environment is known as a(n):

Question 4Which of the following is NOT considered a characteristic of a service?

Question 5Learning how to plan and control project activities to meet specifications for performance, schedule, and cost are among the subjects of:

Question 6Bartmess and Cerny (1996) identify three elements of a core capability that hinders imitation; which of the following is NOT one of these elements?

Question 7Inputs in a bank’s production system may include:

Question 8Customization occurs when

Question 9Which of the following is NOT a mass customization strategy?

Question 10A type of output that commonly results from a production system is:

Question 11According to the service matrix developed by Schmenner, services with low contact intensity and customization attain profitability through high prices rather than high volumes.

Question 12Which of the following is false for job shops?

Question 13Continuous processes are characterized by low to moderate output variety and one to few in batch size.

Question 14As the costs of fixed equipment investments rise with the volume produced, companies move from project to job, flow, and then cell transformation systems.

Question 15In the Service Matrix, to which quadrant does recreation belong?

Question 16A logical, nominal, or virtual cell refers to a situation where the equipment is physically adjoining and reserved for production of only one part family.

Question 17Which of the following is not a major element of a service guarantee?

Question 18Which of the following is not a well-known problem in flow shops?

Question 19A __ is commonly used to produce highly standardized outputs in extremely large volume.

Question 20Of the following, which form of transformation system has the lowest output variety but the highest batch size?

Question 21A general characteristic of a job shop is that it requires a small variety of inputs, and minimal variations in the time it takes for a complete “job”.

Question 22Which of the following is not a basic form of transformation systems?

Question 23A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

Question 24Paced lines use some sort of conveyor to move output along the production line at a variable rate, so that operators do their work as they need.

Question 25The product-process matrix developed by Hayes and Wheelwright (1979) explains how transformation systems vary from project–on the top left corner-to continuous processes–on the bottom right corner. Its vertical axis illustrates:

 

BUSI650 Operations Management

Quiz 2

Question 1Departments within a stage 2 organization may exhibit a stage 3 orientation, thereby upgrading the organization to a stage 3 categorization.

Question 2Some benefits of the balanced scorecard include:

Question 3Which of the following is not a problem commonly found when monitoring?

Question 4Which of the following statements is false?

Question 5When calculating ranges for particular variables, it is mathematically possible to obtain negative variables.

Question 6Which one of the following perceptual measures corresponds to a company that is in the internally supportive stage of operational effectiveness?

Question 7As control involves both mechanistic and human elements, it is one of the manager’s most difficult tasks. Which of the following is the best answer about desirable characteristics of control systems?

Question 8Among the best-known companies that use customer satisfaction surveys to evaluate service quality in various industries is:

Question 9Which of the following characteristics makes it easier to measure the quality of a service, relative to that of a product or facilitating good?

Question 10Benchmarking is a process that helps compare a company against its competitors on a variety of relevant indicators.

Question 11Business process design (BPD) is also adequately named the following except:

Question 12Design of experiments (DOE) includes Taguchi methods.

Question 13DMAIC stands for:

Question 14Six Sigma a particularly timely topics in business today because of the following, except:

Question 15Quality function deployment (QFD) starts by using “voice of the customer” (VOC) data in which of the following matrices?

Question 16Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.

Question 17Which of the following tools and methodologies is not used in the Measure Phase of Six Sigma?

Question 18Lean Sigma is a combination of Six Sigma and lean tools appropriate when both too much variation and waste exist in a process.

Question 19Which of the following was identified by Professor Thompson as one of several threats to team creativity?

Question 20A green belt has a broad knowledge of the six sigma toolkit, but not nearly as much in the tools as yellow belts, black belts and master black belts.

Question 21An expectation of business process design is that the improvements in performance will be at a minimum incremental.

Question 22The goal of the analyze phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

Question 23Process capability analysis does not depend on:

Question 24Six Sigma (DMAIC) is best applied when:

Question 25Which term compares an organization’s processes with the best practices to be found in its industry or others?

 

BUSI650 Operations Management

Quiz 3

Question 1All of the following are important outputs of project scheduling, except:

Question 2Which of the following project categories might lead to the other project categories?

Question 3Duration of critical path – path duration = __________?

Question 4According to Goldratt, to complete a project on time, the highest priority should be given to the:

Question 5Which of the following statement(s) concerning probabilities of completion is/are incorrect?

Question 6The project life cycle typically has a stretched-s or an exponential form.

Question 7The amount of flexibility the project manager has in terms of starting and completing an activity is referred to as its:

Question 8The amount of flexibility the project manager has in terms of starting and completing an activity is referred to as its slack.

Question 9Among the reasons for the growth in project operations we find:

Question 10Project charters should contain some level of information regarding which of the following elements:

Question 11The optimistic time is the amount of time the project will take under the worst-case scenario.

Question 12When workers receive approval for a task based on inflated time estimate, they may perceive that they now have plenty of time to complete the task and therefore delay starting the task. What has this concept been called?

Question 13The objective of feeding buffers is to ensure that non-critical chains are completed so that they do not delay tasks on the critical chain.

Question 14Mixed-model assembly requires optimized production technology (OPT) for sequencing.

Question 15Which of the following is not one of the seven categories of waste or muda?

Question 16The goal of Kaizen blitz is to mistake-proof work activities in a way that prevents errors from being committed in the first place.

Question 17Which of the following is/are (a) primary tenet(s) in the Japanese work systems?

Question 18The step in the 5S approach in which unnecessary steps are eliminated is called:

Question 19Lean enterprises rely on the push system, whereby company supply drives the production process.

Question 20The goal of this approach is to mistake-proof work activities in a way that prevents errors from being committed in the first place:

Question 21A value stream map:

Question 22The following are characteristics of continuous flow manufacturing (CFM), except:

Question 23Which of the following is false about Optimized Production Technology (OPT)?

Question 24The following are characteristics of Lean when contrasted with traditional systems, except:

Question 25The step in the 5S approach in which standardized procedures for maintaining an orderly work environment are developed and implemented is:

 

 

BUSI650 Operations Management

Quiz 4

Question 1Yield management, also known as revenue management is the amount of output of acceptable quality emerging from a production system compared with the amount that entered it.

Question 2__________ means deciding which jobs to assign to which work centers.

Question 3Obtaining lower unit costs through the use of larger facilities is called economies of scope.

Question 4Uncertain waiting is longer than known, finite waiting.

Question 5Rough-cut capacity planning projects job orders and demands for materials into requirements for equipment, work force, and facility to find total capacity of each over the planning horizon.

Question 6Which of the following are measures of capacity in terms of outputs and inputs produced for the corresponding production system?

Question 7When a resource is scheduled as if it had unlimited capacity to handle any and all jobs, its schedule is called

Question 8In planning the long-term capacity of an operation, one should take into account:

Question 9The learning curve is the ability programmed in robots to increase their productive capacity through learning.

Question 10In the allocation of capacity, overbooking is an attempt to reduce costs through better schedule management.

Question 11Yield or revenue management would not be so appropriate if which of the following circumstances is present?

Question 12Which of the following is/are (a) technique(s) used for increasing short-run capacity

Question 13Some benefits of electronic data interchange include less redundancy, improved customer service, and better order tracing.

Question 14The term supply chain generally refers to all the activities involved in supplying an end user with a product or service.

Question 15 Intranets are private networks to allow the organization to securely interact with external parties.

Question 16 Which of the following is not a factor that is increasing the need to better manage the supply chain?

Question 17 Which of the following is false about supply chains?

Question 18 Under sole-sourcing arrangements, customers involve suppliers from the design stage, asking for larger deliveries of higher quality items in large batches that enable greater savings.

Question 19 What is the least expensive transportation mode?

Question 20__________ may be thought of as the ability of one organization’s computer to communicate with another’s computer.

Question 21 Risk costs include interest on money invested in inventory and in the land, buildings, and equipment necessary to hold and maintain the inventory.

Question 22 Enterprise resource planning systems are designed to collect and interpret customer-based data.

Question 23__________ inventories exist because materials must be moved from one location to another.

Question 24 Logistics consist(s) of the following, EXCEPT:

Question 25 Which of the following is true about the bullwhip effect?