HOUSTON SPCH1311 Part 3 Exam Latest 2019 February

SPCH1311 Introduction to Communication

Part 3 Exam

Question 1

 

Which of the following statements does not accurately reflect interpersonal communication?

  Interpersonal communication occurs in a variety of contexts.

  Interpersonal communication occurs in a variety of situations.

  Interpersonal communication can be impersonal and superficial.

  Interpersonal communication occurs only among those with whom we have close relationships.

  Interpersonal communication requires knowing how to adjust and communicate effectively with a variety of people from diverse backgrounds.

 

Question 2

 

You go to a party and notice that a group of your friends are sitting in the corner and talking. You go over to them and begin to enter the conversation. Which of Schutz’s needs is being most clearly illustrated in this example?

inclusion

esteem

actualization

control

affection

 

Question 3

 

When Mark met Erin for the first time, he found himself asking Erin a ton of questions so that he could ease his anxiety and get to know her better. Which theory best explains Mark’s behavior?

dialectical theory

uncertainty reduction theory

predicted outcome value theory

social construction theory

social exchange theory

 

Question 4

 

According to the text, relationships are associations between at least two people, which may be described in terms of

the level of intimacy or kinship.

the number of people involved.

the types of activities people do for fun.

the nonverbal behaviors used within the relationship.

universal terms that span cultural contexts.

 

Question 5

 

Which of the following statements could be considered self-disclosure?

  I am wearing blue jeans.

  I have blonde hair.

  I am five feet, eight inches tall.

  I am male.

  I really enjoy romantic comedies.

 

Question 6

 

According to uncertainty reduction theory, what happens when individuals use the active strategy to gain information?

  They ask a third party for information about someone.

  They enter a relationship with someone they are interested in.

  They talk directly to the individual they are interested in.

  They observe the individual they are interested in.

  They are thinking about someone constantly.

 

Question 7

 

Communication scholar Dale Brashers refined uncertainty reduction theory with his uncertainty management theory by studying

how people respond to romantic break-ups.

how people begin new relationships.

how people respond to health decisions.

how people seek new career paths.

how people recover from trauma.

 

Question 8

 

According to Schutz’s interpersonal needs theory,

we seek those relationships we predict will have positive outcomes.

we each weigh rewards and costs when deciding whether or not to stay in a relationship.

all of us experience tension and contradiction in our relationships with others.

we ask questions during initial interactions in order to reduce uncertainty about others.

almost all of us have some need to control others and our surroundings.

 

Question 9

 

According to Schutz’s interpersonal needs theory, people who cannot stop themselves from getting involved and communicating with others are referred to as

oversocial.

underpersonal.

social.

overpersonal.

undersocial.

 

Question 10

 

Men’s defensive strategies for reducing embarrassment and maintaining privacy boundaries include

apologizing for inconveniences.

laughing at their own behavior.

blaming the incident on other friends.

facing the situation.

accepting responsibility for their mistakes.

 

Question 11

 

Guidelines for appropriate self-disclosure include which of the following?

  If one person increases self-disclosure, the other person should not increase self-disclosure.

  It is important to provide a large amount of self-disclosure when you first meet someone.

  In some situations, it is reasonable not to reveal certain aspects of your past.

  Avoid being overly positive in your self-disclosure.

  Avoid permitting the situation to constrain your self-disclosure.

 

Question 12

 

Which of the following is NOT true about electronically-mediated relationships?

  Electronically-mediated relationships grow only to the extent that people gain information about each other.

  People use information to form impressions.

  When individuals are motivated to create impressions and develop relationships, they will use any verbal signs available to communicate.

  Electronically-mediated communication users create fully formed impressions of others based solely on electronic message content.

  Electronically-mediated relationships are weaker than other relationships.

 

Question 13

 

According to social exchange theory, we form relationships in response to

increasing our certainty about others.

reducing our uncertainty about others.

weighing associated costs and benefits.

needs for inclusion, control and affection.

reduce or increase conflict.

 

Question 14

 

Women’s defensive strategies for reducing embarrassment and maintaining privacy boundaries include

laughing at themselves.

questioning the situation.

criticizing themselves.

retreating from the situation.

redefining what happened.

 

Question 15

 

Our self-disclosure during interpersonal communication interactions typically encourages the other person to

reveal his or her blind area.

engage in small talk.

engage in intrapersonal communication.

become distant or hostile.

reciprocate with self-disclosure.

 

Question 16

 

An intentional tactic where we reveal certain aspects of ourselves for specific reasons is called

self-awareness.

rhetorical sensitivity.

self-actualization.

social penetration.

self-presentation.

 

Question 17

 

________ suggests that relationships, as well as individuals, confront many tensions that push and pull in many different directions at the same time.

  Social information processing theory

  Interpersonal needs theory

  Social penetration theory

  Dialectical theory

  Social exchange theory

 

Question 18

 

There are many reasons people decide to self-disclose to others. If you self-disclose to release tension or guilt, you are self-disclosing as a form of

catharsis.

relationship building.

uncertainty reduction.

self-presentation.

social-presentation.

 

Question 19

 

Sherry and Doug have been married for twenty years. Over time, they have decided to recognize that dialectical tensions will always be present, and that they should accept them and even embrace the challenges they produce. This example illustrates how this couple chooses to _______ their dialectical tension.

segment

reframe

select

moderate

reaffirm

 

Question 20

 

Your text recommends some guidelines for appropriate self-disclosure. Which of the following is such a guideline?

  Self-disclose the same with everyone.

  Self-disclosure is a two-way process.

  Self-disclosure is always appropriate.

  Self-disclose completely.

  Self-disclose quickly in most situations.

 

Question 21

 

Which of the following stages is included in Knapp and Vangelisti’s stages of “coming apart?”

grave-dressing

initiating

differentiating

intensifying

experimenting

 

Question 22

 

Caleb and Cassandra have dated for six months. During that time they have increasingly shared more personal and private information about each other and their families. Which stage best characterizes their relationship?

circumscribing

integrating

bonding

intensifying

experimenting

 

Question 23

 

The relationship stage in which individuals avoid discussing areas of differences is called

analysis.

avoiding.

stagnating.

differentiating.

circumscribing.

 

Question 24

 

Egan and Sara’s relationship has greatly deteriorated. When they were last together, they argued and Sara told Egan, “I really don’t want to see you again!” Which stage best describes Egan and Sara’s relationship?

stagnating

avoiding

differentiating

intensifying

circumscribing

 

Question 25

 

Conversations in the experimenting stage of “coming together” serve which of the following functions?

  They uncover similarities and interests that may lead to deeper conversation.

  They help us establish a contractual agreement for the relationship.

  They help us assess differences between ourselves and our partners.

  They help us determine whether or not we want to meet someone.

  They help hide any “skeletons in the closet” we might have from our relational partners.

 

Question 26

 

Which of the following skills does NOT lead to competence in interpersonal communication?

the ability to adapt and know how to communicate in specific situations

the ability to adapt and appropriately communicate in specific interactions

the ability to understand your and the other person’s values, beliefs, attitudes, or feelings

the ability to monitor others

the ability to be fair and ethical

 

Question 27

 

Trishna approaches conflict by removing herself from the situation. In other words, Trishna illustrates what conflict management style?

negotiation

accommodating

collaboration

forcing

withdrawing

 

Question 28

 

Shelia and Bill have ended their two-year relationship. Each is now circulating his or her own version of the events leading to their breakup, talking to friends and family about why their relationship dissolved. According to Duck, Shelia and Bill are experiencing which of the following stages?

dyadic phase

grave dressing phase

circumscribing stage

social phase

intrapsychic phase

 

Question 29

 

Which of the following is NOT one of Wilmot &Hocker’s elements of conflict?

scarce resources

interference from others in achieving goals

an expressed struggle

verbal aggressiveness

at least two interdependent parties

 

Question 30

 

Which of the following statements about interpersonal communication competence is accurate?

  Whether we get to know others has most to do with their specific characteristics or ours.

  The likelihood that two people will become acquainted has to do with contact through physical proximity.

  The likelihood that two people will become acquainted has to do with a positive experience at the time of the face-to-face or social media contact.

  After you encounter a person several times and easily recognize him or her, you will likely become comfortable interacting with the person or at least making casual conversation.

  The relationship development and your reception often depend on how well you and the other person interact.

 

Question 31

 

Jeremy and Jody have been dating for a couple of years. They have been seen on campus wearing matching sweatshirts. Jeremy and Jody also borrow personal items from one another, carry photographs of one another in their wallets, and are planning to pool their money to purchase a computer they will share. They are most likely at which stage of Knapp’s relationship stages?

circumscribing

initiating

intensifying

integrating

experimenting

 

Question 32

 

Betsy and Shane have been together for several years. However, over the past few months they have not been communicating with each other as often as before, and their interactions have taken on a superficial tone. However, they try to keep up appearances when out with their friends. This couple is probably at which of Knapp and Vangelisti’s coming apart stages?

intensifying

differentiating

stagnating

circumscribing

avoiding

 

Question 33

 

Amelia is willing to interact with her romantic partner, C.T., about their relationship. This is an example of

positivity.

openness.

assurances.

blending social networks.

sharing tasks.

 

Question 34

 

Brian and Gloria use verbal and nonverbal behavior to demonstrate their commitment or faithfulness to each other. This is an example of

positivity.

openness.

assurances.

blending social networks.

sharing tasks.

 

Question 35

 

Conflict in a relationship is inevitable, and the saying that “for better or for worse” implies that

people should remain in abusive relationships.

conflicts are always negative for a relationship

disagreements are optional and should be avoided.

one party must always lost in a disagreement.

there are implicit and explicit agreements to hold relationships together.

 

Question 36

 

Which of the following statements best characterizes the experimenting phase of relationship development?

  A judgment is made on whether or not to approach someone.

  Conversation serves as an audition for the potential friend.

  A public pronouncement is made of the relationship.

  The relationship is seen as something special or unique.

  The increased sharing of more personal information occurs.

 

Question 37

 

Which statement best characterizes the stagnating stage of “coming apart?”

  During stagnation, both verbal and nonverbal communication tends to be thoroughly thought out.

  The stagnating stage involves a general tendency to talk about surface level topics so as to avoid conflict.

  The stagnating stage is the “elimination” stage of a relationship.

  Stagnating only occurs after differentiation.

  During stagnation, both partners act as if each is a mortal enemy.

 

Question 38

 

Maya and Rajeev’s relationship has developed to a point where they now are sharing confidences and have increased their involvement in the relationship. Both have told each other “I love you.” Which stage of “coming together” most accurately reflects the stage that Maya and Rajeev are experiencing?

bonding

integrating

intensifying

initiating

experimenting

 

Question 39

 

Relationships can provide several warning signs indicating trouble is looming around the corner. In general, the first warning sign is

intrapsychic behavior.

aggressive behavior.

betrayal.

lack of communication.

lies.

 

Question 40

 

According to communication scholars Burleson and Samter, the ability to make another person feel good is known as a(n)

conversational skill.

ego supportive skill.

referential skill.

comforting skill.

persuasive skill.

 

Question 41

 

Which of the following does NOT reflect a common reason why people join groups, according to social psychologist Paul Paulus?

  Groups help to satisfy important psychological and social needs.

  Group membership helps people achieve goals they could have accomplished on their own.

  Group membership can provide multiple sources of information and knowledge that might not be available to one individual.

  Groups can help meet the need for security.

  Group membership can also contribute to an individual’s positive social identity.

 

Question 42

 

Generally, the ideal group size involves how many members?

  5 to 7 members

  15 to 17 members

  11 to 13 members

  2 to 3 members

  8 to 10 members

 

Question 43

 

Jill looks forward to the morning coffee break at the office. It makes her feel better and helps her get to know her co-workers. The purpose of this small group activity is best described as

task.

therapy.

problem-solving.

social.

learning.

 

Question 44

 

Small group task-related purposes include

catharsis.

problem solving.

socializing.

learning.

therapy.

 

Question 45

 

________ refers to the desire of group members to work together to complete their task to the satisfaction of the entire group.

  Interdependence

  Motivation

  Organization

  Interaction

  Commitment

 

Question 46

 

During the congressional campaign, each of the campaign volunteers worked hard to complete his or her respective tasks in order to satisfy the other group members. This example best illustrates

input.

responsiveness.

interdependence.

commitment.

norms.

 

Question 47

 

What type of group is mostly focused on social and interpersonal relationships?

problem-solving groups

primary groups

decision-making groups

secondary groups

committees

 

Question 48

 

Which statement accurately reflects the relationship between group size and group effectiveness?

  A group that is too large can limit the information and the ideas generated.

  Efficient groups usually consist of an even number of members.

  Five-member groups seem optimum for many intellectual tasks.

  A group that is too small can limit the contributions that each person makes.

  Large groups make it easy to follow a set agenda.

 

Question 49

 

If Dawn said that the group members in her campus organization are mutually dependent, what essential characteristic of a small group would be reflected?

organization

motivation

cohesiveness

commitment

interdependence

 

Question 50

 

Which of the following groups is an example of a primary group?

a city council

a fantasy football group

a police task force

a work committee

a study group

 

Question 51

 

Which of the following statements does NOT accurately reflect communication in social media groups?

  It is possible to carry on group communication as if you were face-to-face with others who may be in a variety of different locations.

  Communication with the interaction either texted or voice-based can take place in groups.

  Texted or voice-based methods or approaches can be quite good when something has to be decided quickly and it is not possible to gather everyone together at the same time.

  Asynchronous communication means that message responses have slight or prolonged time delays.

  Social media interactions are typically richer than face-to-face interactions.

 

Question 52

 

Which of the following ethical considerations is NOT recommended for group communication?

  Confidential information shared in the group should remain confidential.

  Group members must use information ethically.

  Members of a group should not deliberately deceive other group members.

  All group members should conduct themselves with honesty and integrity.

  Only those group members designated as leaders should state opinions in group meetings.

 

Question 53

 

Seven people are brought together to help design a new academic building on campus, including a faculty member, maintenance worker, student, computer technician, and a non-faculty staff member. This group was highly diverse, yet also highly interdependent, as their design must meet multiple needs. This collection of people exhibits characteristics of a

social group.

team.

asynchronous group.

focus group.

primary group.

 

Question 54

 

During which stage of group development do differences and emotions about the issues first start to surface?

performing

adjourning

norming

storming

forming

 

Question 55Another term for the patterns of values, beliefs, norms and behavior shared by group members is

group makeup.

group principles.

group norms.

group culture.

group expectations.

 Question 56The type of group responsible for an entire work process or part of a process that delivers a product or service to an internal or external customer is called a(n)

work team.

project team.

primary team.

focus group.

labor group.

 Question 57When the harmony of the group is seen as more important than new ideas and changing previous assumptions, that group is displaying

norming.

facilitation.

cohesiveness.

interdependence.

groupthink.

 

Question 58________ is an individual intentionally assigned to question or criticize the group’s actions.

  Devil’s advocate

  Group leader

  Task leader

  Social loafer

  Social leader

 

Question 59Amita dreaded the group project in her marketing class, because one group member spent all his time texting during their work sessions. Amita knew that she and the other three group members would have to work extra hard to get a good grade. What disadvantage of group work does this describe?

groupthink

pressure to fail

closed-mindedness

social loafing

grouphate

 

Question 60The more a group acts or becomes like a team, the

less likely they are to cooperate fully.

more likely they are to engage in conflict.

less likely they are to form a strong sense of identity.

more likely they are to form a close-knit relationship.

less likely it is that the group will be successful.

 

Question 61Two dimensions useful for understanding leadership behavior include

initiating structure and flexibility.

initiating structure and consideration.

flexibility and consideration.

autonomy and consideration.

flexibility and autonomy.

 

Question 62According to Dewey’s reflective thinking steps, the first step in group problem solving and decision making is to identify the problem or topic for discussion. The second step is to

decide how to implement the solution.

determine how the problem might have been avoided.

define additional problems.

analyze the problem and its causes.

suggest possible solutions.

 

Question 63According to functional theory, which of the following task requirements does not need to be met for group members to successfully complete their goal?

  Members fully understand the problem or issue being discussed.

  They know the minimum criteria for a successful solution.

  They identify every possible solution from which to choose.

  They evaluate the advantages and disadvantages of all the reasonable solutions against the agreed-upon criteria for selecting the best.

  They select the best solution.

 

Question 64When we classify group leaders as being autocratic, democratic, or laissez-faire, we are describing group leaders according to

their titles or positions.

how much power they assign to the group members.

their abilities to manage the group’s finances.

their relational skills.

their analytical skills.

 

Question 65Research on group leadership styles indicates that

laissez-faire leaders generate more hostility and aggression among group members.

the laissez-faire style is superior to the autocratic style.

democratic leaders accomplish less and waste more time.

autocratic leaders are likely to get more done.

autocratic leaders produce more originality and individuality among group members.

 

Question 66What is the general goal of most problem-solving groups?

to fill the task and maintenance needs of members

to reach consensus on a decision or solution

to review all issues related to the problem

to implement the decision chosen by the leader

to manage group conflict

 

Question 67

 

The democratic leadership style is most often used when

the group is under time constraints, such as deadlines.

group members are highly motivated to complete a task.

group members are unwilling to accept responsibility for implementing a decision.

a leader is elected.

the group is experiencing an emergency.

 

Question 68

Which of the following statements is a guideline for phrasing discussion questions in a group setting?

  The wording should use emotional language.

  The wording should not focus attention on the real problem at hand.

  The wording should specify whose behavior is subject to change.

  The wording should suggest possible solutions.

  The wording should reflect the individual interests of each and every group member.

 

Question 69

The most successful small groups include members who

fill the task and group building/maintenance roles, and avoid the self-centered roles.

all focus strictly on the task roles.

all focus strictly on the group building /maintenance roles.

fill the task, group building/maintenance and self-centered roles.

avoid filling any specific group roles.

 

Question 70

During discussions in a small group working on solving campus security problems, Erica always wants to be the center of the group’s attention. This self-centered behavior is referred to as

blocking.

energizing.

recognition-seeking.

dominating.

acting the buffoon.

 

Question 71

Applying Dewey’s “reflective thinking” to group problem-solving involves

clearly identifying the problem that needs to be solved.

confusing the causes of the problem with its symptoms.

waiting for someone in the group to appoint himself or herself as the leader.

suggesting solutions before fully analyzing the problem.

phrasing the problem as a declarative statement to help guide the discussion.

 

Question 72

Defining, studying, and solving a problem are all behaviors related to

initiating needs.

task needs.

organization needs.

facilitation needs.

maintenance needs.

 

Question 73

A list of all topics to be discussed during a group meeting is referred to as a(n)

agenda.

outline.

schedule.

itinerary.

group strategy.

 

Question 74

Which of the following is NOT true of brainstorming via technology?

  Groups can share new information via electronic brainstorming.

  Groups can share new ideas to people outside the group via electronic brainstorming.

  Brainstorming via technology adopts different principles than face-to-face brainstorming.

  Group members can send their ideas simultaneously.

  The group is able to work together even if its members are physically separated.

Question 75

A motivator who keeps the group moving toward its goal is known as a(n)

initiator.

evaluator/critic.

contributor.

energizer.

coordinator.