Strayer BUS430 Week 1 Discussion Latest 2019 April Question # 00600512 Subject: Education Due on: 04/18/2019 Posted On: 04/18/2019 12:37 PM Tutorials: 1 Rating: 4.8/5

Question

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BUS430 Operations Management

Week 1 Discussion

Customer
Service

Please respond to the following:

From the
Zappos video, analyze the role that customer service plays in business and
determine the service management skills at Zappos. Evaluate the different
way(s) that Zappos creates a superior customer service experience. Evaluate how
OM activities impact the management of goods and services that Zappos provides.

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