FTCC MKT223 Chapter 8 Discussion Latest 2020 September
MKT223 Customer Service
Chapter 8 Discussion
Customer-Service Experiences-Dealing with Difficult People on the Phone at Medmoble
INTRODUCTION
There have been times in each of our lives where customer service did make the difference. Dealing with Difficult People on the Phone at Medmoble Face to Face p. 327.
THE PROMPT
Critical Thinking Questions:
1. What seems to be happening here? Does Abeyola have any legitimate complaints? If so, what are they?
2. What steps or process can you use to clarify understaning?
3. What cutural differences might be involved in this scenario?
SPECIFICATIONS
Post your opening response to the question early in the assignment period so that others have time to respond to you.
For a top score, post a thoughtful response to at least two classmates’ descriptions of their experiences with customer service. Use the above questions as a guide, and add other questions or comments as appropriate.
You must respond constructively to at least two other students. More extensive participation will be noted.
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